VUX World The world's first accessible chatbot? With Mark Worden, NatWest
May 16, 2023
NatWest's Mark Worden, expert in designing and implementing the world's first accessible chatbot, discusses the importance of accessibility in conversational AI and shares their experience with developing Cora, the bank's chatbot. They discuss the impact of COVID-19, the need for color contrast in website design, the process of designing an accessible chatbot, the challenges of the generative AI movement, and the significance of accessibility in design and AI in retail.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 3min
Exploring Conversational AI with NatMark
03:00 • 8min
Origins of Accessibility in Banking Platforms
11:14 • 12min
The Importance of Color Contrast for Website Accessibility
22:45 • 2min
Designing an Accessible Chatbot
24:58 • 20min
The Generative AI Movement and its Implications
44:46 • 8min
The Importance of Accessible Design and AI in Retail
53:11 • 2min