The Dynamic Leader Podcast

In this conversation Shelley talks with the remarkable Peter Baines to unravel why leadership truly matters. After following Peter's journey for many years it was such a pleasure to learn more about him as the founder of the charity Hands Across the Water.  This extraordinary organisation was born in the wake of the heart-wrenching 2004 tsunami in Thailand to help children left orphaned, raising an astonishing $33 million along the way. But there's more to Peter's story.  For 22-years, Peter worked within the Police Force in the elite Forensics Service Area in NSW, where he played an integral role in the aftermath of events like the Bali Bombings and the Thailand tsunami.  Their conversation delves into the heart of leadership dynamics, shedding light on the delicate balance between wielding control and igniting the fires of collective purpose.  It’s an invigorating discussion that explores the very fabric of leadership, as they debunk the notion of 'do as you're told' in favour of ‘bringing people on the journey’. Grab a copy of Peter's book: Leadership Matters https://peterbaines.com.au/purchase-books/leadership-matters Connect with Peter: https://www.linkedin.com/in/peterbainesconsulting/  Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

In this conversation Shelley delves into the pivotal connection between business and customer with a true visionary, Michael Clark. Two decades ago, Michael found himself entrusted with a contact centre blueprint, a challenge he embraced with no prior experience in the field. What transpired since, has forged his remarkable expertise spanning contact centres, customer experience, project management, technological transformation, leadership and change. Michael's profound grasp of the crossroads between leadership, customer satisfaction and employee engagement has proven invaluable. Tune in as they uncover the art of managing and influencing outcomes to meet customer needs through curiosity—a potent force that uncovers who the customer truly is, their desires, preferences and engagement patterns.  They explore the intricate balance between efficient call handling and delivering quality results, all while fostering a workplace that cultivates the power of curiosity and question asking in a judgment free zone—a lesson that resonates far beyond the professional realm. Connect with Michael: ⁠https://www.linkedin.com/in/mclarkcxtt/⁠  Connect with Shelley: ⁠⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠⁠ Work with Shelley: ⁠⁠⁠https://shelleyflett.com⁠⁠

In this episode Shelley engages in a captivating conversation with Jacqueline Farrington, a true 'change maker' with two decades of experience igniting leadership potential through the art of storytelling. Jacqueline's transformative journey, woven through the realms of performing arts, communication and psychology, has led her to craft unparalleled solutions for today's pressing challenges, including digital transformation, cultural evolution and social justice. Armed with a master's in theatre and vocal pedagogy, alongside a foundation as a classically trained actress, Jacqueline's profound insights emerge from a decade in the heart of New York's theatre scene, marked by the life-altering impact of 9/11. Join us as we explore how Jacqueline's profound understanding of stories not only shapes our perceptions of the world but also binds us through shared emotions and connections at the deepest level. Grab a copy of Jacqueline's book, The Non-obvious Guide to Better Presentations: https://www.amazon.com/Non-Obvious-Presenting-Virtually-Without-Slides/dp/1646870468 Connect with Jacqueline: https://www.linkedin.com/in/jacquelinefarrington/ Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

There is a distinct difference to 'leading change' and 'leading through change'.  In this conversation Shelley speaks with Leah about the responsibility all leaders have to effectively guide their people through change. This might be change you have initiated or that has come from elsewhere in the business - it might even be change you disagree with. Change is going on everywhere, all of the time. Leah share’s that “if you want to achieve results while change is happening around you, you have to be there to support your people”.  If you’re looking for the courage to lead your people through change, this episode is for you. Grab a copy of Steer through the storm: https://steerthroughthestorm.com.au Learn more about Leah: https://www.leahmether.com.au/ Connect with Leah: https://www.linkedin.com/in/leahmetherspeaker/  Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

This is the final episode of the three part series exploring feedback. In this conversation Dwight and Shelley talk about GIVING feedback. How to do it well, what to avoid and making sure you’re really clear on what’s in it for the person receiving it. They talk about the difference between offering advice/opinions, holding people accountable and giving feedback. Before giving any kind of feedback it’s essential to provide the context so the receiver understands the broader purpose.  It’s even more important to ask permission…yet this is often the thing that’s missed. Giving unsolicited feedback (or advice) can damage relationships and diminish the psychological safety in a team.  The three C’s of giving feedback are Current, Contextual and Clean. Grab a copy of the Feedback book: https://www.shelleyflett.com/shop/p/feedbackbook Connect with Dwight: https://www.linkedin.com/in/dwight-hodge-3b136b44/ Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

This is the second episode of a three part series exploring how feedback can be used as a tool to continually grow and develop. In this conversation Shelley and Dwight explore the concept of seeking feedback. The problem most people have with seeking feedback is that they’re not specific enough about what they want feedback on or why.  Dwight and Shelley talk about what happens when we’re proactive in our approach to seeking feedback and are clear on what we want, in what context and from whom, then we can set the right conditions to receive it in a way that is relevant and purposeful. Grab a copy of the Feedback book: https://www.shelleyflett.com/shop/p/feedbackbook Connect with Dwight: https://www.linkedin.com/in/dwight-hodge-3b136b44/ Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

This is the first episode of a three part series exploring how feedback can be used as a tool to continually grow and develop. In this conversation Shelley speaks with Dwight Hodge, co-author of her most recent book, Feedback, about how important connection is when engaging in development discussions. Connection is all about relationships: how well you connect with the other person and your awareness of what they need and how they need it when it comes to feedback. Through a strong connection you can develop a deep level of trust and understanding of the other person. Grab a copy of the Feedback book: https://www.shelleyflett.com/shop/p/feedbackbook Connect with Dwight: https://www.linkedin.com/in/dwight-hodge-3b136b44/ Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

What Shelley has learnt throughout her career is that if you don’t say ‘no’, the work won’t stop coming through. It’s up to everyone individually to manage expectations around workload and continue to have conversations about what’s realistic and what isn’t. There seems to be a connection between not saying no and burnout or exhaustion and it’s hitting leaders hard this year. Saying ‘no’ can be done without damaging your brand, Shelley shares how you might approach these conversations.  Grab a copy of Feedback book: https://www.shelleyflett.com/shop/p/feedbackbook Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

🎙️🎙️PODCAST - Episode #146. Interview with Adrian Baillargeon on teams that swear🎙️🎙️ In this conversation Shelley asks Adrian, ‘why’ he thinks swearing is such a big deal. They explore the rules and societal expectations around swearing and whether they’re still relevant in 2023.  Adrian shares the positive benefits that can come with swearing, saying that it makes you stronger and can increase your pain threshold. Shelley add’s that it feels like a great stress release and should improve wellbeing if it’s used in the right way. They talk about the appropriateness of swearing in the workplace and the need to be aware of the context and the environment. It’s a great conversation to help leaders create a culture for teams to swear by each other, not about each other.  ***SPECIAL GIFT*** Grab a free copy of Teams that Swear ebook using the coupon code swearbyshelley(offer expires 5th July 2023): https://adrianbaillargeon.com/teams-that-swear-book/ols/products/ebook Grab a copy of Teams That Swear: https://adrianbaillargeon.com/teams-that-swear-book Connect with Adrian: https://www.linkedin.com/in/adrianbaillargeon/  Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

In this conversation Shelley speaks with Marnie, the Founder of Talent X, a recruitment company who are unique in their approach (e.g. they don't work on commission and are 100% invested in getting the right candidate for every role). Marnie shares how she get's to know her client's businesses intimately and doesn't mind sharing the good, the bad and the ugly when it comes to advertising a role. Talent X appeals to candidates who are looking to understand the reality of a role (not just the shiny stuff), are group-centric and career focused and are going into an organisation with 'eyes wide open'. Marnie shares that getting the right person in the right role is influenced by how accurately the role is advertised saying "fresh, exciting and true ads are what will penetrate the market and get you the talent you’ve been searching for". This conversation will make you reconsider taking shortcuts when recruiting and show you what's possible when you invest in getting it right the first time! Connect with Marnie: https://www.linkedin.com/in/marnie-talentx/ Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠