Episode #168. Interview with Daniele Iezzi on transforming contact centres

In today’s conversation Shelley speaks with Daniele Iezzi, who is a senior leader on a mission, with a goal to redefine customer service from a traditional retail operating model to a seamless omni channel conversational commerce experience powered by great people and enabled by AI.

Reflecting on his leadership journey, Daniele shares how, as an introvert, he navigated the challenges of stepping out of his comfort zone to collaborate with seasoned retail professionals.

He emphasises the importance of humility over ego in leadership and highlights the value of continuous learning from those with greater experience.

Connect with Daniele: linkedin.com/in/daniele-iezzi Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠