Episode #174. Interview with Bette Safour on leading in a contact centre environment

In this episode, Shelley engages in a conversation with Bette Safour, the National Contact Centre Manager at Teachers Mutual Bank, to explore the nuances of leadership within a contact centre environment.

While Shelley typically emphasises universal leadership principles, she acknowledges the distinctive challenges of leading in a contact centre where readiness for dynamic situations is paramount. Drawing on her impressive 22-year tenure at the organisation, Bette reflects on her journey, commencing in the contact centre and progressing through the ranks with the support of mentors and a conducive leadership environment.

The episode shares Bette's experiences working with exceptional leaders, shedding light on how her team has innovatively transformed the traditional contact centre model, enhancing service quality and processes. Bette generously shares the key influencers and driving forces that have propelled her into a position of leadership within the industry.

Connect with Bette: https://www.linkedin.com/in/bettesafour/

Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠