The Dynamic Leader Podcast

In this episode, Shelley delves into a thought-provoking webinar she conducted alongside Fran Southward, CEO of Auscontact Association. Together, they explore the power of adopting a mindset of curiosity and the opportunities it opens up in our daily lives. Auscontact Association, is a not-for-profit organisation championing training and development for contact centre staff and leaders and has been Shelley's valued partner for over 7 years. In the webinar Shelley draws on her experience working with leaders and supporting teams across diverse industries, aiming to stimulate a new perspective on curiosity and challenge conventional approaches. She emphasises the important role of awareness and connection, sharing valuable insights and practical tools to embrace a more inquisitive mindset. This episode aims to inspire a shift in thinking, encouraging a fresh outlook on curiosity and its profound impact on personal and professional growth. Memberships with Auscontact Association: https://auscontact.com.au/Web/Web/Membership/Membership.aspx?hkey=ad7019fa-6556-4208-82fb-51620f092792 Connect with Fran: https://www.linkedin.com/in/fran-southward-82455b49/ Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

Welcome to season 5 of the Dynamic Leader podcast. In this episode Shelley shares her thoughts on the year ahead and the challenges leaders are likely to face. She talks about the paradox of leadership and the need for every leader to focus on their own growth and development and encourage their people to do the same.  This year will be focused on increasing effectiveness while developing and maintaining healthy teams. Being intentional with everything you do will be key. Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

We end season 4 of the Dynamic Leader podcast with Shelley reflection in a year that has been incredibly successful for some and incredibly challenging for others. With over 47 episodes published in 2023 and an increase in listeners by 55%, it's fair to say that this season was a huge success. Plus it was streamed in 16 different countries including Singapore, Germany, the US and the UK. Thanks so much to each of our listeners for taking the time to learn a little and create a dynamic leadership environment. We look forward to sharing more with you in 2024! Thanks also to everyone who invested their time in being interviewed, it is through your insights and experience that we have created such engaging and useful content for our listeners. Connect with Shelley: ⁠https://www.linkedin.com/in/shelleyflett/⁠ Work with Shelley: ⁠https://shelleyflett.com⁠

In this episode, Shelley chats with Nicki Ursu on our role and responsibilities as leaders. Nicki, a seasoned Director of People and Culture in the health sector with 15 years of leadership experience, brings a wealth of passion for leadership to her role. Beyond her professional commitments, Nicki also runs a side hustle as a coach and facilitator for leaders, underscoring her deep dedication to the development of effective leadership skills. The connection between Shelley and Nicki blossomed during a Neurolinguistic programming course, where Shelley, as an assistant facilitator, offered feedback to Nicki, who was a participant. Nicki shares that despite initial discomfort, the feedback was delivered with consideration and kindness and it left a lasting impression. This experience became a pivotal lesson for Nicki, emphasising the importance of providing feedback as a leader without micromanaging the outcome. Nicki stresses the significance of offering feedback in a way that fosters growth rather than shame, allowing individuals the space to reflect and genuinely desire personal development. This transformative experience has shaped Nicki's leadership philosophy, highlighting the power of seeking permission to share feedback as an integral aspect of leadership for fostering growth and personal development. Connect with Nicki: https://www.linkedin.com/in/nickiursu/ Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

In today’s conversation Shelley speaks with Daniele Iezzi, who is a senior leader on a mission, with a goal to redefine customer service from a traditional retail operating model to a seamless omni channel conversational commerce experience powered by great people and enabled by AI. Reflecting on his leadership journey, Daniele shares how, as an introvert, he navigated the challenges of stepping out of his comfort zone to collaborate with seasoned retail professionals. He emphasises the importance of humility over ego in leadership and highlights the value of continuous learning from those with greater experience. Connect with Daniele: linkedin.com/in/daniele-iezzi Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

In this episode, Shelley engages in a thought-provoking conversation with Deanna Cooney, a seasoned professional with over 20 years of experience in the acting and voice-over community. The discussion circles around the growing concern over the diminishing art of verbal communication among humans in the age of technology dominance, where texting and emailing has become more convenient than engaging in face-to-face conversations. Deanna, a specialised voice-over coach, emphasises the significance of bridging the gap between written and verbal communication skills. In a world where AI can emulate written communication effectively, Deanna highlights the importance of maintaining consistency in verbal expression. She advocates for the value of lifting verbal communication skills to match the eloquence often achieved in written communication and the importance of writing the way you speak, so people feel and hear you, inside the communication. Connect with Deanna: https://www.deannacooney.com.au/ Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

In this discussion Shelley speaks with Karen Stein, a distinguished certified executive coach. Karen shares that “leadership is manifested through a series of acts or practices that we evidence and these are accessible to everyone”. The conversation not only reshapes the understanding of leadership, but also highlights the collective responsibility each person holds in contributing positively to the broader landscape of leadership, fostering a more humane and empathetic environment for all. Connect with Karen: https://www.linkedin.com/in/karen-stein-coaching/ www.karensteincoaching.com Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com

In this engaging conversation with Jamie Anderson, an accomplished professional with a multifaceted background spanning entrepreneurship, academia and keynote speaking, we discuss the profound significance of mentorship for leaders and individuals alike.  Hailing from Australia but currently residing in Belgium, Jamie shares his invaluable insights on the transformative power of mentorship, drawn from his diverse experiences as a hotel and art gallery owner, academic and author.  His purpose, defined by supporting individuals to strive for their highest aspirations, stems from a childhood deeply influenced by his mother, instilling in him the values of selflessly supporting others. He highlights the essence of being a role model without explicit mentorship, stressing the alignment between leadership ideals and authentic actions as pivotal for making a genuine impact on those we lead.  Jamie’s journey not only illustrates the potency of mentorship but also emphasises the subtle qualities that make a mentor relationship truly impactful and enduring. Connect with Jamie:  https://jamieandersononline.com/https://www.linkedin.com/in/jamie-anderson-75657b/ TED Talk: What is Success, Really? https://www.youtube.com/watch?v=tmc6HohWVCs Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

In this episode Shelley has a thought-provoking conversation with David Fish, a globally renowned strategist driven by a desire to bring simplicity to the complex and make it easier to communicate the value of any solution.  They delve into the essence of human conversations… conversations that we think about, make connections through and find relevance and emotion in. One simple take away for all communication or for creating a narrative is ‘logic is always your friend’. Starting with a clear, organised concept and systematically unpacking the details can boost comprehension by a staggering 40%. David walks us through how we navigate through the ups and downs until we get to a resolution. Grab a copy of David's book: ⁠https://www.davidfish.com.au/shop/p/what-it-takes-to-create-winning-presentations⁠ Connect with David: ⁠www.linkedin.com/in/david-fish-fishy⁠ Connect with Shelley: ⁠⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠⁠  Work with Shelley: ⁠⁠⁠https://shelleyflett.com ⁠

In this conversation, Shelley has the pleasure of delving into the world of transformation and strategy with Adam Bennett, the Principal of Great Change Consulting. With over three decades of experience at the forefront of navigating disruption, Adam's passion has been guiding individuals through the journey of change and transformation. He challenges that we have yet to peach peak change, drawing attention to the colossal macro forces shaping our world—climate change, population shifts, geopolitics and the imminent impact of AI on global supply chains and decision-making. Adam's insight is profound; he believes there is more change ahead of us than there is behind us. It's a perspective that challenges us to view this impending transformation as either punitive or a remarkable opportunity. Adam talks us through strategies, empowering both individuals and leaders to embrace accountability and ensure their professional relevance amidst the impending waves of change. Grab a copy of Adam's book: Great Change - The way to get big strategy done: https://amzn.to/43DXhBfGREAT CHANGE: the way to get big strategy done  Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠