Episode #175. Interview with Melissa van der Burgt on leadership lessons learnt

In this episode, Shelley discusses lessons learnt through the journey of leadership with Melissa van der Burgt, head of customer experience centres in an insurance organisation.

Melissa shares the valuable lessons she acquired throughout her leadership journey, emphasising the pivotal role of adopting a different approach to work and managing emotions for the betterment of her teams. Drawing from her initial leadership experience, Melissa shares the transformative impact of a strong mentor and discusses the challenges and opportunities that shaped her confidence.

Together with host Shelley, they explore the significance of valuing others, being open to opportunities and embracing both victories and setbacks as indispensable components of the leadership journey, shedding light on the lessons learned from each experience.

Connect with Melissa: https://www.linkedin.com/in/melissa-van-der-burgt-6198334a/ 

Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠