In today's show, we're delighted to welcome back Jeffrey Tefertiller, Digital Transformation Leader, CIO Advisor at Service Management Leadership. Jeffrey is an experienced Chief Information Officer and transformation leader who is laser-focused on business outcomes. He is a Business Continuity leader with 30 years of experience leading initiatives and large global teams, including a broad span of control and P&L responsibilities across many industries such as Health Insurance, Financial Services and Federal Government to name a few. Jeffrey has the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. He is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. Jeffrey is a believer in analytics and metrics to measure success and opportunities for improvement. With a passionate and positive personality, he brings proven success and experience to positions of leadership. In the episode, Jeffrey will talk about: The current landscape of Digital Transformation in the federal sector, The need for better customer experiences in government services, Understanding the business problems you’re trying to solve, Removing digital friction to enhance the user experience, The importance of communication and managing expectations, Why Regular check-ins and conversations are essential to meet objectives

Today's guest is Thomas Vladeck, Co-Founder and Co-CEO at Recast. in New York. Driven by a mission to rid the world of wasted marketing spend, Recast are committed to using the world’s most advanced techniques and technologies to solve the most important problems in marketing measurement. By helping marketers better measure and optimize their marketing budgets, Recast is helping businesses grow more profitably and invest more money in improving products rather than wasting money on useless advertisements. Tom co-founded Recast with Michael Kaminsky in 2019, creating the most advanced platform for measuring marketing effectiveness. His focus is mainly on underlying model and applications such as forecasting, optimization and experiment planning. Prior to co-founding Recast, Tom built a quantitative market research firm consulting for clients such as Amazon, McKinsey and Nike. He also holds a master’s degree from the London School of Economics and an MBA from Wharton. In today's episode, Thomas talks about: His background and journey to co-founding Recast, How Recast optimizes spending, forecasts accurately and tracks performance, Automating modelling to excel in accurate forecasts, Their unconventional startup journey and milestones to date, AI's rapid change, small data challenges & GPTs for interface design, and What makes Recast a great place to work

Today's guest is Pinaki Pal, Director of Service Management at OUTFRONT Media in New York. As one of North America’s most innovative media companies, OUTFRONT Media leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. The company's media powers brands to break through, be relevant and connect with audiences like never before. They leverage the power of technology, location and creativity to deliver impactful and engaging interactions with audiences as they live their lives. Pinaki is a transformational leader with over 20 years of proven international experience leading IT service management and technology operations. He is skilled at optimizing ITSM processes and driving the adoption of industry best practices in ITIL functions to deliver cost-effective services, aligned with business vision, strategy and growth. Pinaki has demonstrated success in developing long term strategies, execution roadmaps, priorities and policies to deliver optimized services at scale. In this episode, Pinaki talks about: His current role and an overview of his 20+ year career in ITSM, ServiceNow migration, process enhancements & integrations planned for OUTRONT Media, Benefits such as risk tracking, incident management & live dashboards, How Engaging stakeholders pre-rollout eased usage and reduced service time, Building a winning ServiceNow team, Providing access across channels, automating processes & seamless integration

Today's guest is Chris Fernandez, Executive Chairman and Chief Research Officer at EnsoData in Madison, Wisconsin. Founded in 2015, EnsoData uses artificial intelligence to automate waveform analysis and spotlight disease processes as they manifest over different timescales - whether looking for heart rhythm irregularities over seconds, glycemic index dynamics over minutes, sleep disordered breathing patterns over hours or indicators to preempt heart decompensation over days. EnsoData's first solution focuses on sleep medicine and reducing the time to score sleep studies, but the applications are endless. Their software has the capability of informing health decisions from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to earlier detection of heart disease, diabetes, stroke and Alzheimer’s. It is their goal to make healthcare more accurate, efficient and affordable. In today's episode, Chris talks about: His background and journey to founding EnsoData, From FDA clearances to funding and diagnosing millions with AI, An insight into the current team behind their success, The future of sleep data such as wearables and personalized therapies, Seeking innovators to revolutionize AI in healthcare advancements

Today's guest is Adrian Cuc, Senior Vice President – ISO Analytics at Verisk. In 1971, Verisk opened their doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, they have grown to become a valued source of insights that can drive recovery and transform industries worldwide. Verisk works in collaboration with their customers and at the intersection of people, data and advanced technologies. Through proprietary platformed analytics, advanced modeling and interpretation, Verisk deliver immediate and sustained value to their customers and through them, to the individuals and societies they serve, with greater speed, precision and scale. The company take responsibility toward their people, products, processes, communities and the planet seriously. They ethically and relentlessly pursue innovation to help move their customers and the world forward. In today's episode, Adrian will discuss: His background and journey to now, How Verisk aids insurance by sharing data and providing analytics, An insight into the day-to-day life of their analytics team, Introducing a industry-wide fairness framework for insurance pricing, The future of AI advancements in the insurance industry, Why to consider a career with Verisk

Today's guest is Jessica Wine, Head of ServiceNow Go To Market at Own Company. Founded in 2015, Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. Their data platform brings together everything that’s vital to protecting SaaS data, independent of the SaaS applications themselves and in doing so, unlocking more ways to transform the business with it. In this episode, Jessica talks about: An overview of Own Company and expanding to ServiceNow market leadership, How they enhance ServiceNow with specialized data protection solutions, Having the vendor and customer share SaaS data responsibility, Regulatory compliance requires extended, unmodifiable data snapshots, Engaging customers through tailored ServiceNow backup solutions, Customizing backups, addressing cybersecurity and offering analytics

Today's guest is Gregg Aldana, Global Area VP, Creator Workflows Specialist Solution Consulting at ServiceNow. With 20 years of Innovation and Digital Transformation Experience, Gregg is a passionate and seasoned technology solution consulting leader, GTM strategy innovator and business leader. He possesses a rare blend of in-depth technical knowledge with exceptional communication skills, entrepreneurial spirit, contagious energy and visionary thought leadership. Gregg leads ServiceNow's Global Low-Code Creator Workflows App Engine pre-sales solution consulting business. He is responsible for leading Executive Customer Interactions and Briefings Partners with Sales, Business Units Inbound/Outbound and Marketing on Product Strategy and Pricing/Packaging Input. Gregg supports effective growth and GTM strategies for cross-workflow and cross-product/industry plays and leads collaborations driving ServiceNow's Low Code App Engine Development Platform business. In this episode, Gregg will discuss: Leading pre-sale solutions for ServiceNow's Creator Workflows, Engaging leaders, sharing insights and guiding strategic decisions, How Hyperautomation is driving digital transformation in various industries, Digitizing workflows, automating tasks and optimizing routine processes, Offering consumer-like enterprise experiences to simplify complex workflows, Maximizing efficiency, productivity and task automation impact with ServiceNow, How AI evolves job roles and ServiceNow ensures ethical data use

Today's guest is Richard Motteram, Head of Delivery Northern Europe – ServiceNow practice at Eviden. Eviden designs the scope composed of Atos’ digital, cloud, big data and security business lines. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, they bring deep expertise for all industries in more than 53 countries. Eviden expands the possibilities of technologies for enterprises and public authorities, helping them to build their digital future. Based in London, Richard is a fully certified professional with over 14 years of experience in ITSM and over 12 years of experience working in ServiceNow. He has been involved in every kind of ServiceNow implementation from small companies to multi-national enterprises, including leading financial, healthcare, insurance, public sector and pharmaceutical institutions. He previously worked as an Associate Developer at ServiceNow where he was involved in troubleshooting, codebase development, customer support and implementation of the platform. In this episode, Richard talks about: His background and overview of Eviden, Eviden’s diverse industry implementation, ElevateNow, the SAP-ServiceNow collaboration for ERP modernization and innovation, How GenAI will help address challenges on the ServiceNow platform, What makes Eviden stand out in the marketplace, How ServiceNow will continue to transform enterprise workflows

Today's guest is Eddie Qureshi, Founder and CEO at Valorant Health. Founded in 2018, Valorant Health developed a next-generation virtual care platform to improve quality of care and access for veterans, service members, rural communities and their families. Over 67 Million Americans are in underserved areas across the country and Valorant Health intends to bring next-generation virtual care to all of them. The team continues to build virtual care tools and expand services to all people who are looking to more easily and affordably access healthcare. Eddie has over six years of experience in business development and operations in healthcare, synthetic biology and industrial biotechnology. He is passionate about bringing new and innovative technologies to the market that can impact and change the world. A Forbes 30 Under 30 honoree for 2023 in social impact, Eddie works with a strong and dedicated team at Valorant Health to democratize healthcare and improve health outcomes. In today's episode, Eddie will discuss: His background and journey to founding Valorant Health, The journey of building the company from the ground-up, Examples of the benefits they have brought to the Healthcare sector, An insight into the AI & Data team, What’s in store for Valorant Health in the near future, What he looks for when hiring into the team

Today's guest is Roman Sandler, Co-Founder and Chief Technology Officer at iCardio.ai. Founded in 2019, iCardio.ai develops AI for the interpretation of Ultrasound imaging, with a focus on echocardiograms. Leveraging a proprietary dataset of over 200 million annotated Ultrasound images, comprising possibly the largest privately-owned Ultrasound database in the world, the company's mission ushers in the most cutting-edge innovation in the realm of deep medicine. iCardio.ai serves several leading Ultrasound software and hardware companies in the research and development of AI algorithms. Their establishment coincides with the recent explosive use of hand-held portable Ultrasound across all areas of healthcare to provide real-time interpretation of images either on-device or through the cloud. By setting the standard for deep learning within medical imaging and expanding its potential applications, iCardio.ai is bringing AI to Ultrasound. In today's episode, Roman talks about: His background and journey to now, iCardio’s mission to improve heart disease diagnosis and treatment, How they are applying AI and Deep Learning day-to-day, Undergoing the FDA approval process, Conducting clinical trials and the response from doctors, What the near future looks like for iCardio, Career opportunities and why work with iCardio