Today's guest is Thomas Sidebottom, Principal Platform Architect at ECS Federal. Founded in 1993 and headquartered in Fairfax, Virginia, ECS are proud to build successful customer relationships with some of the world’s leading agencies in both the public and private sectors. Inspired by the ability to create, innovate and serve, their highly skilled teams work together to solve complex challenges and provide advanced technology, science and engineering solutions, including cloud, cybersecurity, AI, data and enterprise transformation.

Thomas has worked in the ServiceNow ecosystem for over 17 years and possesses a deep understanding of the technical underpinnings of the platform. While embracing the complexity of technology, Tom focuses on end-to-end digital transformation solutions that are elegant and fit for purpose. He brings a considerable implementation and application development background, that spans nearly every industry, to his current role with ECS Federal. Tom is passionate about collaborating with ServiceNow’s customers throughout their digital transformation journey.

In this episode, Thomas talks about:

Transitioning from Oracle to ServiceNow and his path to joining ECS,

ECS’ focus on emphasizing process in the federal and commercial sectors,

Prioritizing customer needs, teamwork and ensuring realistic solutions,

Implementing mobile solutions for government agencies to improve efficiency and workflow,

How strong communication facilitates project understanding and innovation,

Being in continuous growth mode and seeking diverse skill sets,

The continued impact of AI in the ServiceNow platform,

Offering vast opportunities to government agencies embracing tech,

His advice to find a mentor, ask questions and value culture