The Alldus Podcast - AI in Action

Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development. In this episode, Auréile discusses: Her Digital Transformation journey to becoming a leader in ServiceNow, Her role in guiding customers embrace the ServiceNow platform, Case study: Empowering a Canadian customer's strategic CSM deployment, Promoting proactive change, leveraging governance & innovation for growth, Driving value realization, setting objectives & using KPIs for continuous optimization, ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support, Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people

Today's guest is Chris Nanda, Manager of Technology at Veteran Enhanced Technology Solutions. Founded in 2015, Veteran Enhanced Technology Solutions is a rapid response, IT transformation services firm on a mission to revolutionize the technology industry. With a relentless focus on customer success, VETS are dedicated to serving their clients with integrity, courage and a mission-first devotion to duty.  They aim to be a bridge and foundation for elite, transitioning veterans to continue serving by empowering meaningful change within IT. Chris is an experienced software engineer who has been focusing on ServiceNow development for the past 11 years. He built a successful ServiceNow Consulting practice from 2009 through 2014, which continued on as Cerna Solutions. Chris then worked for ServiceNow for five years in various engineering and customer success roles. Today, he runs a software development company, partnering with some of the most successful ServiceNow Application Development companies in the world, helping them drive their applications to the next level. In this episode, Chris discusses: How he got into the world of ServiceNow and his journey to now, His day-to-day role with Veteran Enhanced Technologies, Customization vs Configuration within the ServiceNow platform, Building a winning ServiceNow team, Five key areas to deliver effective ServiceNow projects, His top advice to succeed in your ServiceNow career

Today's guest is Matthew Greving, VP of Machine Learning and Platform Technologies at iBio. Founded in 2008, iBio envision a world where drug discovery is not left to chance but guided by AI to make therapeutic development smarter, more precise and ultimately faster.  They are using iBio’s Discovery Platform to tackle complex and challenging drug targets, with the goal of developing safer and more effective immunotherapies for difficult-to-treat cancers.  Matt is the mastermind behind iBio’s technology platform and oversees the development of iBio’s tech stack. He is driven by a passion to utilize the power of integrated computation and laboratory discovery to solve difficult problems in human health.  Before iBio, Matthew co-founded RubrYc Therapeutics to pursue this passion and act on his belief that we are at the very early stage of computation-laboratory integration in biological discovery.   In today's episode, Matthew will talk about: His background and journey to now, Advancing antibody therapies for challenging, unexplored drug targets, Utilizing an AI-engineered approach for successful antibody therapeutics development, Seeking talent bridging computation and biochemical drug discovery, Leveraging multimodal data for transformative drug discovery impact, What he looks for when hiring into his team, What makes iBio a great place to work

Today's guest is Nigel Arbery, ESM ServiceNow Senior Director at Jade Global. Founded in 2003, Jade Global create value through their vast portfolio of IT services delivered by highly skilled and experienced consultants. Their services include business application implementations, integrations, software product engineering, cloud services, technology advisory, testing and managed services. Jade Global have domain expertise in a variety of industries including manufacturing, high-tech, energy, pharmaceuticals and warehouse distribution. Nigel has a strong track record of outstanding achievements at multibillion-dollar, world-leading enterprises across multiple industries on both a national and international scope. His career shows an exemplary record of developing and implementing strategies, leading to next-generation business transformation based on the implementation of new and emerging business technologies. Nigel plays a critical role in driving business growth at Jade Global, by ensuring that their solutions meet client needs and contribute to the overall success of the organization. In this episode, Nigel talks about: His background and previous experience within ServiceNow, An insight into the work they do at Jade Global, Why collaboration and honesty is key for successful partnerships, How project success requires finding the right people, The "Next Gen Data Management" book & Udacity course, Why evolving project goals demand continuous communication and clear understanding, How successful partnerships involve going on the journey together, The value of networking in the ServiceNow community

Today's guest is Martin Zych, CEO and Co-Founder at Jirav. Founded in 2015, Jirav is an all-in-one financial planning and analysis (FP&A) solution that delivers smarter financials and faster insights, helping you understand where your business has been and more accurately predict where you’re going. The system connects financial and operational data to easily explore historicals, and accurately forecast bookings, revenues, workforce, expenses and cash flows. As a career finance and accounting professional, Martin specializes in high-growth tech companies. Before co-founding Jirav, Martin was the Finance Director at Limeade and Zephyr Health, and a Controller at Atlas Accelerator CFO firm. Throughout his career, he set up dozens of finance functions and has helped raise over $200 million in funding. Martin founded Jirav to build the tool he wished he had available during his entire career as a finance leader at high-growth companies. In today's episode, Martin will talk about: His background and journey to now, Jirav’s application for simplifying financial planning, How the company evolved from CFO consulting to serving thousands today, The day-to-day life and culture of the Jirav team, The role of AI in shaping the future of Jirav’s platform, How recent funding will help them fulfil goals and milestones, Career opportunities with Jirav

Today's guest is Sven Richter, Senior Consultant ServiceNow, Product Line Lead SecOps & IRM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking. As a distinguished ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region. In this episode, Sven discusses: An overview of his six years working with ServiceNow, His role as Product line lead for security operations and IRM, Why cybersecurity is important for business, Offering an integrated system with CMDB & third-party tools, Examples of the impact their SecOps offerings bring to customers, His key advice for your ServiceNow career

Today's guest is Rohan Doctor, Founder and CEO at Louisa.ai in New York. Louisa is a cutting-edge collective intelligence platform that was born out of Goldman Sachs in 2023. This innovative platform connects to a company's various data sources and auto-creates a comprehensive map of who and what everyone in the company knows. By providing employees with a centralized platform to access the collective intelligence of the company, Louisa is the one-stop-shop for all your knowledge and expertise needs. With Louisa, everyone in your company can ask the powerful question, "Who at my company can help with any product, sector or client?" and get the answer in seconds. This opens up new sales opportunities and enables employees to cross-sell, win the next deal and serve clients better than the competition. With over 25,000 monthly and 3,000 daily active users, Louisa’s smart news alerts, expertise search and dynamic network graph have helped connect the right subject matter experts at the right time, spurring cross-selling and collaboration. In today's episode, Rohan will talk about: His background and the origins of Louisa AI, Louisa AI’s expertise in CRM-driven revenue growth, How the Louisa platform has evolved since launch, Their emphasis on mapping human expertise for accurate enterprise solutions, Focusing on an Enterprise GPT readiness report for personalized AI implementation, Aligning with universities and supporting entrepreneurship for growth, Valuing deep client connections and aiming for global talent expansion

Today's guest is Tej Hemantharaj, Director – Technical Lead at Fujitsu North America. Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. They have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and their customers. It is the company's purpose to make the world more sustainable by building trust in society through innovation. As the Director, Technical Practice Lead for Fujitsu North America, Tej is responsible for the technical vision and direction of the ServiceNow practice. With over 12 years of experience working within ServiceNow, Tej leads a team of SMEs and oversees the design & architectural aspects of ServiceNow implementations. He is also responsible for  setting and ensuring good practices, and being an advocate for innovation. As a ServiceNow Certified Master Architect, Tej also provides technical advisory and guidance to help customers succeed in their ServiceNow journey. In this episode, Tej talks about: His background and current role leading Fujitsu's ServiceNow practice, Fujitsu’s investment in R&D including supercomputers and AI, Assisting customers in ITSM, ITOM and broader enterprise transformations, How the ServiceNow platform has evolved, His advice for leveraging ServiceNow within your business, Guidance for ServiceNow Consultants in their career journeys

Today's guest is Brian Hart, Chief Technology Officer at Covera Health. Founded in 2017, Covera Health is leading the way in the emerging science of quality, deploying AI-powered quality insights to aid healthcare providers and payers in a shared quest to better define, measure and deliver the highest standard of care to patients everywhere. From helping people access the most effective care to providing doctors with powerful tools and insights, they are working to improve outcomes and care quality for all. Brian brings over 20 years of experience leading digital transformation at health technology organizations. Prior to Covera Health, he worked with IBM Watson Health where he oversaw and delivered on strategic imperatives, early innovation, incubation projects and the open source. He also led the AI portfolio focused on high impact disease and cancer detection, quality tools and contextual summarization. Brian has a broad range of experience directly responsible for point of care solutions, radiology information system and revenue cycle management. In today's episode, Brian discusses: His background in HealthTech and journey to Covera Health, His role as the CTO at Covera Health, Addressing radiology inconsistencies with AI for quality improvements, An insight into the day-to-day life of the team, Plans for Platform investment, AI 2.0 transition & LLMs, Career opportunities with Covera Health, What makes Covera Health a great place to work

Today's guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking. As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region. In this episode, Florian talks about: agineo’s expertise in ServiceNow project management and ITSM, How ITSM standardizes processes & resolves past tool customizations for efficiency, Transitioning from legacy tools to ServiceNow efficiency, How ServiceNow improves ticket visibility and boosts efficiency, Unifying data, enhancing management insights & retaining future talent, The future of ITSM including optimization and Generative AI