A recovering music journalist and editor, Randy Silver has been working as an interactive producer and product manager across the US & UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail, and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. He is the author of What Do We Do Now?: A product manager’s guide to strategy in the time of COVID-19 and a co-host of the Product Experience Podcast. In this episode of the Product Science Podcast, we talk about how Randy wrote a book so quickly and the insights he has for how the COVID-19 pandemic offers an opportunity for rethinking how we work. Read the show notes to learn more.

Before we finish Season Two of the Product Science Podcast, we wanted to take a moment to reflect back on all of the great tidbits we’ve heard and pull out some key takeaways. At H2R Product Science, we use the Product Science Method to help you turn user research into an actionable plan to guide long term growth. In this episode, we look at the three steps: understand your customers, know your market, and lay the foundations, and bring together quotes from our guests who have lived that journey for themselves. Read the show notes to learn more.

Jim Morris coaches product teams and leaders at startups and corporate clients. Previously, he co-founded PowerReviews (sold for $168 million) and was an early employee at Fogdog.com ($66 million IPO). Since graduating in Computer Science from Stanford University, he’s held a variety of roles in tech startups, most recently CTO. In this episode of the Product Science Podcast, we talk about how Jim’s approach to product management and development has evolved and what he’s learned from implementing a continuous discovery process at multiple organizations. Read the show notes to learn more.

Allison Cassing is the User Researcher for the H2R Product Science Team. She brings with her years of product management experience focused on data and insights. She has a deep interest in user experience and motivation. In this episode of the Product Science Podcast, we talk about what Allison’s learned over the course of her career in product management and user research, and how to make sure you’re focused on the right questions. Read the show notes to learn more.

Since 2010, Audrey Crane has been a Partner at DesignMap, a strategic product design agency that helps ambitious enterprise software companies. She loves figuring out how to make helping people good business at places like Docker, Salesforce, and eBay. In this episode of the Product Science Podcast, we talk about Audrey's new book, What CEOs Need to Know About Design, and the changes organizations need to make in how they think about design. Read the show notes to learn more.

Mary Wharmby is a designer and educator with 20 years of experience guiding teams in the creation of both customer-facing products and services and employee-facing tools and systems. She is the former Head of Design Transformation at the global bank, BBVA, where she architected and led a team dedicated to driving innovation by strategically infusing design across the entire organization. Mary is currently founder of the challenger consultancy, Design Transformation, helping organizations be more innovative. In this episode of the Product Science Podcast, we talk about how Mary helped create a process transformation class that could affect big changes in a large, multinational organization. Read the show notes to learn more.

Matt Wallaert is a behavioral scientist working at the intersection of technology and human behavior. He headed product at two successful startups, then Microsoft and Microsoft Ventures, and is now the Chief Behavioral Officer at Clover and author of Start at the End: How to build products that create change, with a slate of pro-social side projects including GetRaised, SalaryOrEquity, and IAskedHer. In this episode of the Product Science Podcast, we talk about how Matt gets his team to focus on the behavior they’re trying to change, and his unique research process. Read the show notes to learn more.

Heather Browning is VP of Product at Ria Health, which has an innovative program that enables people to reduce their drinking. Heather is a growth product leader with a background in game design, cognitive psychology, and behavioral economics. She uses this expertise to build products aimed at sustained behavior change with a focus on improving engagement and retention. In this episode of the Product Science Podcast, we talk about how building products that drive behavior doesn’t work if you don’t frame it the right way. Read the show notes to learn more.

Dan Melinger has led the development of disruptive products in broadcast and social media, gaming, education, and commerce. His consultancy, Realtime Lab, works with companies and projects of all stages. Previously, Dan served as VP Product at FanDuel, where he developed the company’s newest games. He’s also started product companies Socialight and Edco. In this episode of the Product Science Podcast, we talk about how he’s navigated the transition between the early-growth stage to building teams out to have what it takes to succeed in the long run. Read the show notes to learn more.

Joe Lalley is the Experience Design Leader in Digital Transformation at PriceWaterhouse Coopers, where he helps people and teams solve problems through the process of design. To make this happen, he designs and facilitates workshops, meetings, and design sprints to help teams take a user-centric approach to their business challenges. In this episode of the Product Science Podcast, we talk about how Joe changes how teams work across PWC, and his surprising tricks for getting the most out of your meetings. Read the show notes to learn more.