Banking Transformed with Jim Marous

Renowned leadership futurist Jacob Morgan shares groundbreaking research on the top 7 leadership trends for 2024 and their impact on the banking industry. Topics include leading with vulnerability, enhancing employee experience, prioritizing skills over jobs, and embracing AI and hybrid work models for future-proofing organizations.

In this podcast, Melina Palmer discusses applying behavioral economics in banking pricing strategies. She highlights common pricing mistakes, understanding customer motivations, and tips for optimizing pricing. The importance of simplifying customer interactions and enhancing digital processes is explored. The impact of human behavior on financial decisions is emphasized, along with personalized care leading to increased revenue. The episode offers insights into employee, customer, and pricing strategies.

Dr. Robin Kiera discusses leveraging social media for financial products, the importance of becoming an influencer, and the shift towards dynamic content on platforms like LinkedIn and TikTok. He emphasizes the need for finance professionals to evolve strategies to stay relevant and successful in a changing landscape.

Kim Snyder, CEO of KlariVis, shares insights on breaking down data silos and empowering community banks through data integration. The podcast discusses strategies for modernizing the data journey, exploring data solutions for deposit generation, and the shift towards predictive analytics in financial services.

I’m thrilled to have Rochelle Gorey, founder and CEO of fintech startup Springfour, and Anuj Vohra, Head of North American Collections at BMO Financial Group on the Banking Transformed podcast.We’ll be exploring BMO’s partnership with Springfour to move beyond transactions and debt collection by linking customers with financial resources. This innovative collaboration aims to show empathy, build loyalty, and strengthen financial health, making banking truly work better for consumers through mission-aligned innovations.This discussion will make it clear that combining capabilities for economies of technology and empathy can construct a brighter future for customers and institutions alike.

Michael Abbott, Senior Managing Director – Global Banking Lead at Accenture, discusses the top banking trends for 2024, including the shift to personalized banking experiences, involving regulatory and compliance teams, the importance of sustainability and ethical banking, and the rise of embedded finance.

Global futurist Mike Walsh discusses the transformative potential of AI and the delicate balance between humans and machines. Topics include generative AI as personalized cognitive assistants, reinventing products and organizations, challenges and strategies for digital transformation, the consumerization of experiences, the fifth industrial revolution, leveraging AI in an aging workforce, and exciting opportunities in the world of finance.

CEO of Kasasa discusses challenges community institutions face, distinguishing real growth from transient gains. Strategies for retaining customers and attracting deposits in fintech competition. Analyzing CD balances and offering attractive rates. Integrating innovative financial products and fostering employee competence. Optimizing growth and implementing solutions for financial institutions.

To stay competitive, banks and credit unions must evaluate the viability of platform strategies that can provide superior customer experiences, tap into network effects, and leverage data and AI for strategic differentiation. Our guest on the Banking Transformed podcast wrote the playbook for winning in the platform economy.Senior Prophet Partner, Ted Moser, explores pragmatic steps banks can take to compete in the platform economy, offering examples of creative platform models used by industry giants like Amazon, Uber, and Airbnb.Ted’s insights provide a treasure trove of actionable strategies, setting the stage for banks to thrive in the face of massive industry change.

Grant Karsas, VP of Digital Experience at Travis Credit Union, shares insights on how the credit union leverages modern technologies to deepen member relationships through personalized experiences. They discuss the challenges faced by community-based credit unions in a crowded market and the importance of third-party collaborations. The podcast also covers the implementation of technology in the banking industry, finding the right partners for technological advancement, and the significance of internal partnerships for great member experiences.