Banking Transformed with Jim Marous

The Future of Banking: Beyond the Glass

Jun 11, 2024

Derek White, CEO of Galileo, discusses the future of digital banking, human-centered design, and building trust in a digital world. The podcast explores the evolution of banking experiences, challenges of digital transformation, and strategies for adapting to the changing consumer marketplace.

51:41

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Episode guests

Derek White

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Episode notes

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Quick takeaways

Striving for seamless user interactions 'beyond the glass' is crucial in digital banking evolution.

Measurement of DIY interactions above the glass is essential to gauge digital maturity in finance.

Deep dives

Overview of Digital Transformation in Financial Institutions

This series of podcast episodes delves into the world of digital business by featuring insights from seven top executives at leading financial institutions undergoing unique digital transformation journeys. The focus is on strategies, challenges, and lessons learned by these organizations as they adapt to the evolving landscape of digital transformation.

Intro

3min

Journey of a Financial Industry Leader from Payments to Global Expansion

5min

Exploring the Evolution of Banking Experiences: Above and Below the Glass

4min

Challenges and Strategies for Digital Transformation in Financial Institutions

32min

Advising Legacy Companies on Adapting to the Changing Consumer Marketplace

4min

Embracing DIY Banking Experiences and Innovating with Generative AI

3min

As digital technologies rapidly transform the financial services landscape, banks and credit unions face the challenge of adapting to evolving consumer behaviors and expectations. In this episode of the Banking Transformed podcast, recorded at the Financial Brand Forum, we're thrilled to welcome back Derek White, CEO of Galileo and a true pioneer in digital banking and financial technologies.

With his extensive experience at the forefront of innovation, including launching the world's first online bank and driving customer experience at leading institutions like U.S. Bank, BBVA, Barclays, and Google Cloud, Derek brings a unique perspective on the future of banking in the digital age.

In our discussion, we explore emerging trends, the principles of human-centered design, and strategies for building trust and loyalty in an increasingly digital world.

This episode of Banking Transformed is sponsored by Microsoft:

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

More at Microsoft.com/financialservices

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Banking Transformed with Jim Marous

The Future of Banking: Beyond the Glass

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Overview of Digital Transformation in Financial Institutions

Importance of User Experience in Digital Evolution

Transition to DIY Digital Banking Experiences

Embracing Digital Transformation and Organizational Change

Remember Everything You Learn from Podcasts