4min chapter

Banking Transformed with Jim Marous cover image

The Future of Banking: Beyond the Glass

Banking Transformed with Jim Marous

CHAPTER

Exploring the Evolution of Banking Experiences: Above and Below the Glass

Exploring the shift from physical branch services to digital experiences in banking, with a focus on improving human user experiences. The impact of the COVID-19 pandemic on accelerating digital banking development and the importance of ongoing enhancements in technology for future banking experiences are highlighted.

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