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32min chapter
The Future of Banking: Beyond the Glass
Banking Transformed with Jim Marous
Challenges and Strategies for Digital Transformation in Financial Institutions
The chapter explores the obstacles faced by traditional financial institutions in transitioning to a fully digital account opening experience, emphasizing the need to prioritize user-centric approaches and organizational restructuring. Discussions touch on engaging legacy employees to embrace digital advancements, implementing small incremental changes, and fostering an innovative culture. Additionally, it delves into the evolution of customer interaction models, the rise of embedded finance, and the importance of effective technology deployment to enhance customer experiences and drive revenue in the ever-changing banking landscape.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode