In this milestone 250th episode of To the Point Podcast, Chris Yano sits down with James Freeman, the dynamic CEO of PJ Fitzpatrick, to unpack the incredible growth and leadership strategies that have propelled the company to a $150M powerhouse in the home services industry. From bold acquisitions to cultivating a culture of trust and empowerment, James shares lessons learned and actionable insights for anyone looking to scale their business and foster a high-performance team.Key Takeaways:Growth Through Culture and Leadership: James emphasizes the critical role of fostering team culture, effective communication, and empowering leadership to drive growth and loyalty. He shares how listening to his team through structured feedback methods like "Start, Stop, Keep" has helped implement impactful changes.Green Carpet Orientation: Every new hire, regardless of role, goes through a rigorous and unified onboarding process to build a solid foundation. This approach has been instrumental in maintaining PJ Fitzpatrick's stellar reputation for customer satisfaction.Strategic Expansion: James discusses lessons learned from expanding PJ Fitzpatrick into new markets, including the importance of hiring leadership first, creating staggered product launches, and building infrastructure before scalingCustomer-First Innovation: Upcoming service expansions, like a new "Bathroom Refresh" offering, aim to meet customer needs holistically, emphasizing a philosophy of always saying “yes” when possible.Wins and Lessons: PJ Fitzpatrick's mantra is that there are no losses—only lessons. James highlights the importance of introspection, adaptability, and using data to drive improvements.Noteworthy Quotes:“When you say no to a customer, you often don’t get another chance to say yes.”“An opportunity is a set of circumstances that makes it possible to do something. As leaders, we need to create those circumstances.”“We don’t have wins and losses; we have wins and lessons.”Follow Our Guest James Freeman on:LinkedIn: https://www.linkedin.com/company/pj-fitzpatrick-inc/Instagram: https://www.instagram.com/pjfitzpatrickllc/#Youtube: https://www.youtube.com/user/pjfitzinc Facebook: https://www.facebook.com/pjfitzpatrickllc Follow To The Point Podcast here:Website: https://rynoss.com/to-the-point-home-services-podcast/Instagram: https://www.instagram.com/to_the_point_podcast/Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/

In a heartfelt micro-discussion, Chris shares personal stories that highlight the importance of mentorship and gratitude. He reflects on the hard work instilled by his mother and the discipline taught by his wrestling coach. His wife’s influence emphasizes self-respect and loyalty. Chris also reveals lessons from Gary Vaynerchuk on taking bold risks. The spirit of giving back resonates throughout, encouraging listeners to engage in charitable acts and foster a culture of generosity in their lives.

Matt Pozda, CEO of Call Dad Heating and Air Conditioning, shares his fascinating journey from investment banking to building a $20M home services business. He discusses the pivotal moment that inspired his career shift, emphasizing the importance of a people-first approach. Matt delves into his rebranding journey, the cultural transformation it sparked, and the grit required to navigate the challenges of a competitive market. He highlights the crucial role of effective leadership and teamwork in scaling the business and maintaining customer trust.

In this chat, Alan O'Neill, a veteran in the home services industry and founder of Abacus Plumbing, shares his inspiring journey. He discusses the rise of trades as a source of generational wealth, driven by private equity's interest. Alan highlights the importance of fostering a strong company culture and innovative service expansions, like adding generator and insulation offerings. He also reveals how a revamped VIP program has enhanced customer loyalty and revenue. This conversation is a goldmine of insights for anyone in or curious about the trades!

free.rynoss.comIn this special micro episode, Chris reflects on the power of gratitude and shares invaluable insights into digital marketing strategies for home services businesses. Whether you’re an HVAC, plumbing, electrical, roofing, or restoration company, this episode is packed with actionable advice to help you thrive in a competitive market.👉 What You’ll Learn in This Episode:The importance of gratitude and taking time to reflect on your successes.How RYNO Strategic Solutions evolved into the ultimate digital marketing partner for home services.A FREE Competitor Analysis Tool to evaluate your rankings against competitors.🔗 Access it here 👉 free.rynoss.comTop digital marketing strategies, including OTT advertising, SEO, and CSR call coaching.The game-changing benefits of video content and how to make your brand stand out.Insights from Chris’s partnership with Gary Vaynerchuk and lessons learned about staying ahead in the digital space.💡 Resources Mentioned:🔗 RYNO Strategic Solutions Website: https://rynoss.com/🔗 Free Competitor Analysis Tool: free.rynoss.com📈 Whether you’re planning for a strong 2025 or just curious about the latest marketing trends, this episode has something for everyone.✨ Join the Conversation!What’s one strategy from this episode that you’re excited to try? Drop it in the comments below! 👇Don’t forget to like, share, and subscribe for more actionable advice tailored to home services businesses.🔔 Subscribe now and turn on notifications so you never miss an episode of To The Point!🌟 Leave a Review: Your feedback helps us grow and deliver even more value.YouTube | Instagram | Facebook | TikTok | LinkedIn | X

YouTube | Instagram | Facebook | TikTok | LinkedIn | XIn this episode of  @ToThePointHomeServicesPodcast  , Chris sits down with Richard Lewis, CEO of Redwood Services, to discuss his transformative journey in the home services industry.From his early days at ServiceMaster to launching Redwood Services, Richard shares insights on scaling businesses, maintaining strong company culture, and the importance of strategic partnerships.He delves into Redwood’s unique approach to consolidating businesses while honoring the legacy and operational style of each partner.Key Takeaways:Embracing Change and Innovation: Richard highlights how Redwood aims to revolutionize the home services industry by partnering with established brands and helping them grow without losing their unique identities. He emphasizes the importance of not centralizing services but instead strengthening local brands.Building and Maintaining Strong Culture: Culture is the backbone of Redwood’s success. Richard shares how Redwood focuses on creating a supportive environment for partners and their teams, emphasizing that culture sustains growth and resilience.Investing in Marketing and Data-Driven Decisions: In a competitive market, Redwood prioritizes innovative marketing and real-time data analytics to enhance customer acquisition and retention, ensuring that the value of every marketing dollar is maximized.Importance of People: Richard discusses the impact of having a great team and even creating roles for exceptional talents. He talks about “thesis changers” – individuals who can drive significant change within Redwood and how hiring the right people has been instrumental in their growth.Future Outlook: While maintaining focus on core industries, Redwood is preparing to harness new opportunities in 2025, driven by a commitment to continue scaling home service businesses in a dynamic landscape.Follow Links:Website: https://rynoss.com/to-the-point-home-services-podcast/Richard Lewis: https://www.linkedin.com/in/richardlewismemphis/Instagram: https://www.instagram.com/to_the_point_podcast/

Ken Goodrich, an HVAC industry titan known for his leadership skills, teams up with Landon Brewer, a collaborator focused on high-performing teams. They share hilarious pranks and memorable anecdotes, revealing how fun culture boosts morale. Discussing talent acquisition, they emphasize loyalty and finding exceptional talent. They explore the balance between structure and spontaneity while highlighting the importance of communication in business growth. Their insights offer valuable strategies for fostering a positive workplace and creating a winning culture.

Dive into how election season ignites passion and motivation for business owners. Learn to transform emotions like anger into productive change and leadership. Explore the impact of political shifts on professional motivation, emphasizing a positive mindset. Embrace ambitious goal-setting to seize opportunities in the trades. Plus, discover the importance of determination and perseverance, likening life to a competitive race where effort is key to achieving your goals.

Industry leaders gather to share essential budgeting strategies for 2025. They discuss how a clear financial plan can motivate teams and encourage business growth. The conversation touches on balancing budgets during seasonal shifts, the significance of quick lead response, and the importance of financial oversight. With playful nods to fashion trends, they emphasize accountability in performance metrics. Listeners gain valuable insights on creating a financial buffer and adapting strategies for long-term success!

Kevin Comerford, former President of Service Champions, and Jonathan Bancroft, former President of Morris-Jenkins, share invaluable insights on creating a thriving learning culture in home services. They discuss the transformative impact of training academies and the importance of structured education over basic training. The duo emphasizes innovative methods like virtual ride-alongs and fostering a continuous learning mindset to drive growth. Highlighting the need for leadership support in professional development, they explore how a united, educated workforce can elevate organizational success.