The Private Practice Success Podcast

Gerda Muller
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Jan 18, 2026 • 49min

59. Delivering a 10/10 Client Session

In Episode 59, Gerda dives into something every clinician cares about, being how to deliver a 10/10 client session - every single time.This is important because although the actual session is only one part of the broader client experience and client journey, it’s the part that the client remembers most saliently. In a market where competition is increasing and tech and AI are becoming more common, the quality of the human experience that gets delivered in-session is becoming one of the biggest differentiators your practice will have.In this Episode, you will learn (among others):How to deliver a 10/10 client session as seen through the lens of the client, the clinician and the business.What it really means for a client to feel seen and heard.The behind-the-scenes compliance pieces that must happen for a session to truly be 10/10.The simple confirmation habit that protects retention and reduce cancellations, without feeling salesy or pushy.Who This Episode Is For:Solo and group practice owners who want to lift client experience, engagement and retention.Clinicians who care deeply about doing great work and want a practical framework to measure it.Practice owners who want their team delivering consistent, high-quality sessions, beyond just ‘good enough’.Tune in for a practical, values-based conversation that will help you deliver better sessions, strengthen your brand, and build a practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Jan 14, 2026 • 38min

58. Busting the 10 Biggest Myths about Group Private Practice - PART 2

In Episode 58, Gerda continues busting the 10 Biggest Myths about group private practice.If Part 1 in Episode 57 stirred something for you, then get ready because these next five myths go even deeper. This episode is less about spreadsheets and structures, and a lot more about identity, confidence, leadership, and the permission you give yourself (or don’t give yourself) to build a group practice that actually works.Gerda unpacks the beliefs that keep capable clinicians playing small, choosing “safe” options that quietly cap their growth, and hesitating because of fear, imposter syndrome, or the judgment of others. And she replaces those myths with what she knows to be true from years of running two group practices and mentoring hundreds of group practice owners.In this Episode, you will learn (among others):The belief that keeps smart clinicians “waiting until they’re ready” and what actually creates readiness.The popular model choice that feels safer at the start but which can quietly limit stability and growth later.Why “staff drama” isn’t usually about staff and what changes when leadership gets clearer and more consistent.The personality story that stops a lot of capable owners before they even start (even though it’s not a real barrier).The unspoken judgment that makes people shrink their vision and how to lead anyway, without apologising.Who This Episode Is For:Clinicians thinking about starting a group practice but are feeling held back by self-doubt or fear.Group practice owners who want to grow sustainably, but feel stuck in comfort-based decisions.Tune in for an honest, empowering conversation that will challenge outdated beliefs and help you step into the next level of leadership so you can build a practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Jan 11, 2026 • 55min

57. Busting the 10 Biggest Myths about Group Private Practice - PART 1

In Episode 57, Gerda busts the  first 5 of the 10 Biggest Myths about Group Private Practice.Why? Because right now there is so much misinformation floating around in the allied health industry and it’s keeping incredibly capable clinicians and practice owners stuck, overwhelmed, and on track to burnout.If you’ve ever considered building a group practice (or you’re already in one and quietly thinking, what the hell have I done?) then this episode will help you separate myth from reality. Gerda shares what she knows to be true after running her own two group practices and mentoring hundreds of group practice owners over the past decade.In this Episode, you will learn (among others):The myth about practice owners and money that keeps the industry divided and what’s actually going on behind the scenes.The common contracting myth that creates resentment and the mindset antidote to fix it.The belief about risk that keeps practices small and owners stressed.The story owners tell themselves about burnout and why it’s not inevitable.The fear of losing control and what control actually becomes as you grow.Who This Episode Is For:Clinicians thinking about starting or joining a group private practice and wanting the truth (not the rumours).Group practice owners who feel stuck, overwhelmed, or like they’re constantly on the brink of burnout.Practice owners who want to grow sustainably, without losing quality, control, or their wellbeing.Tune in for an honest, no-fluff conversation that will challenge what you’ve been told and help you build a group practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Dec 21, 2025 • 39min

56. 3 Reasons Your Team Sucks (and it's not what you think)

In Episode 56, Gerda tackles one of the most common and probably most frustrating challenges in allied health private practice being: when it feels like your team sucks!With her trademark honesty (and a little humour), Gerda unpacks why nine times out of ten it’s not your people who are the problem - it’s the way they’re being managed and led. This episode is an important invitation to look in the mirror, take ownership, and fix the real cause of underperformance,  so you can build a team that’s aligned, accountable, and genuinely enjoyable to lead.In this Episode, you will learn (among others):Why “my team sucks” is usually a leadership and management problem (not a team problem).The three core reasons good people underperform.How to create simple, practical systems that set your team up to succeed.Who This Episode Is For:Practice owners who feel frustrated, disappointed, or stuck with a team that isn’t performing.Leaders who want to improve culture, accountability, and outcomes without becoming a micromanager.Anyone who wants a team that helps the business run smoothly rather than creating more work and stress.Tune in for a practical, no-fluff conversation that will help you strengthen your leadership, lift performance, and build a practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Dec 14, 2025 • 56min

55. Three Reasons Why you will Never have a Self-Running Practice

In Episode 55, Gerda gets real about what’s holding so many practice owners back from building the self-running business they dream of. With her signature honesty and a dose of tough love, she unpacks the three big reasons most practice owners never achieve true freedom and why it’s not about working harder, hiring more, or just wishing things were different.Gerda shares her own journey to a self-running practice and explains what it actually takes to step away from the day-to-day - without everything falling apart.In this Episode, you will learn (among others):What a true 'self-running practice' really looks like (and why it’s possible for you, too).The three core barriers that keep owners chained to their business and how to break free.Why asking for help early, being patient with the process, and choosing the right support are non-negotiable for long-term success.Who This Episode Is For:Private practice owners who are tired of carrying the whole business on their shoulders.Leaders who want more freedom, flexibility, and a business that doesn’t rely on them 24/7.Anyone ready to ditch the burnout cycle and finally build a practice they can’t stop smiling about.Tune in for a candid, empowering conversation and walk away with the clarity and courage to start building your own self-running practice.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Dec 7, 2025 • 30min

54. How Smart Practice Owners Plan their Year & Why They do it in January

In Episode 54, Gerda reveals why January - not December - is the secret weapon for smart, sustainable business planning in private practice. She shares her own experience of ditching frazzled “December brain” for the clarity and creativity that only a well-rested January can bring.You’ll discover why most practice owners start the year already behind, how reaction mode keeps you stuck, and why planning all by yourself rarely works. Instead, Gerda recommends and unpacks the power of a facilitated, intentional planning process - one that’s realistic, energising, and designed for the unique rhythms of allied health.In this Episode, you will learn (among others):Why January is the best time to plan your year and how a rested brain leads to better business decisions.The dangers of starting the year in reaction mode and how to break the cycle.How to design a year that’s intentional, aligned, and actually executable (no more wishful thinking or burnout).Who This Episode Is For:Allied health practice owners who want to lead their year, not chase it.Business owners tired of repeating the same patterns and ready for real change.Anyone craving more clarity, structure, and support as they map out a successful, sustainable year ahead.Tune in for a practical, honest, and inspiring conversation that will help you start your year with purpose and in turn build a practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Nov 30, 2025 • 42min

53. Private Practice for Dummies

In Episode 53, Gerda strips private practice back to basics and reminds us that simplicity is often the secret to success. Inspired by the iconic “For Dummies” series, Gerda uses humour and real talk to break down what actually matters in running a thriving group practice (no complicated jargon or overwhelming checklists required).You’ll discover the three essential elements every private practice needs, how they work together, and what goes wrong when you neglect any one of them. Plus, she shares the three behaviours that separate sustainable, successful practices from those stuck on the hamster wheel of doom.In this Episode, you will learn (among others):The three non-negotiables for building a sustainable, profitable group practice (hint: it’s not just about getting more clients).Why clear expectations, communication, and boundaries are the real secret sauce behind every high-functioning team and happy owner.How to make the identity shift from clinician to business owner and why it’s essential for long-term success.Who This Episode Is For:Allied health practice owners who want to cut through the noise and focus on what really matters.Clinicians thinking about starting or scaling a group practice and want a clear, practical roadmap.Owners ready to simplify, set better boundaries, and finally build a business they can’t stop smiling about.Tune in for a refreshingly simple, honest, and actionable conversation that will help you create a private practice that’s both successful and sustainable.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Nov 23, 2025 • 39min

52. 3 Reasons Why Your Diary is Still Not Full

In Episode 52, Gerda unpacks the three core reasons why your diary is still not full and why “just do more marketing” is almost never the whole answer. Whether you run a solo practice or a growing group practice, empty appointment slots create stress, cash flow pressure, and, over time, burnout. This episode is all about diagnosing the real problems, so you can finally fix them.More specifically, Gerda walks you through the full client journey - from enquiries, to front desk conversations, to clinical engagement - and shows you exactly where the “leaks” usually are. You’ll learn how to think like a business owner (not just a clinician), use your data, and put practical systems in place so your diary can stay consistently full in an ethical, values-aligned way.In this Episode, you will learn (among others):The three core reasons your diary isn’t full.How to empower your front desk to convert with compassion so more enquiries become bookings.The key clinical metrics to track and what they reveal about client engagement.Who This Episode Is For:Allied health practice owners who are tired of staring at gappy diaries and guessing what’s going wrong.Group practice owners who want to protect cash flow, support their team, and reduce the risk of burnout.Solo practitioners who need a clear, practical roadmap to consistently filling their books.Tune in for a practical, eye-opening breakdown of why your diary is still not full and walk away with clear next steps to build a practice you can’t stop smiling about.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Nov 16, 2025 • 31min

51. Proper Business Planning: The Allied Health Way

In episode 51, Gerda dives into one of her favourite and most transformative topics, being how proper business planning, done the allied health way, sets thriving practice owners apart from those stuck in constant catch-up mode. Gerda unpacks why generic planning systems just don’t work for the realities of private practice, and shares a practical, values-driven approach that brings calm, clarity, and momentum to your business.You’ll hear why planning isn’t just about pretty to-do lists or new diaries, but a true leadership skill that anchors your vision, keeps you aligned, and helps you navigate the messiness of real life and business. In this Episode, you will learn (among others):Why most planning systems fail private practice owners and what to do instead.The five key benefits of proper business planning and why it matters.How to create a planning system that feels good, inspires action, and keeps you connected to your vision (even when life gets messy).Who This Episode Is For:Allied health practice owners ready to move beyond overwhelm and bring structure and intention to their business.Leaders who want practical tools to stay aligned, organised, and focused through every season of practice ownership.Anyone looking for inspiration to plan, lead, and grow a practice they can’t stop smiling about.Tune in for a motivating, practical guide to planning for success - the allied health way - and discover how to make next year your most aligned and impactful yet.Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. Connect with Private Practice Success & Gerda here: Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap. Follow the Private Practice Success Facebook Page Follow Gerda on Instagram Connect with Gerda on LinkedIN Join the Private Practice Success Facebook Group - exclusive to practice owners. Email Gerda directly at gerdam@private-practice-success.com Order your hard copy of Gerda's book, The 7-Figure Practice HERE. Ready to work with Gerda? Send in your details HERE and she will be in touch.
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Nov 9, 2025 • 42min

50. The 3 Hardest Things I've Ever had to Do in my Private Practice

In this conversation, a private practice owner reveals her toughest challenges, including firing an accountant and confronting team management issues. She uncovers the pitfalls of blind trust in staff and highlights the importance of brand protection. Emotions run high as she shares insights on difficult terminations that ultimately led to growth and improved retention. With valuable lessons on courage and decisive leadership, this discussion serves as a motivational guide for anyone facing tough decisions in business.

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