59. Delivering a 10/10 Client Session

In Episode 59, Gerda dives into something every clinician cares about, being how to deliver a 10/10 client session - every single time.

This is important because although the actual session is only one part of the broader client experience and client journey, it’s the part that the client remembers most saliently. 

In a market where competition is increasing and tech and AI are becoming more common, the quality of the human experience that gets delivered in-session is becoming one of the biggest differentiators your practice will have.

In this Episode, you will learn (among others):

• How to deliver a 10/10 client session as seen through the lens of the client, the clinician and the business.
• What it really means for a client to feel seen and heard.
• The behind-the-scenes compliance pieces that must happen for a session to truly be 10/10.
• The simple confirmation habit that protects retention and reduce cancellations, without feeling salesy or pushy.

Who This Episode Is For:

• Solo and group practice owners who want to lift client experience, engagement and retention.
• Clinicians who care deeply about doing great work and want a practical framework to measure it.
• Practice owners who want their team delivering consistent, high-quality sessions, beyond just ‘good enough’.

Tune in for a practical, values-based conversation that will help you deliver better sessions, strengthen your brand, and build a practice you can’t stop smiling about.

Enrolment is now open for the January 2026 Intake of the Private Practice Success Academy, including 1:1 options with Gerda personally. 

To express your interest email gerdam@private-practice-success.com with the word Academy in the Subject Line and she’ll send over all the details. 

Connect with Private Practice Success & Gerda here:

• Would you like Gerda's help in growing your practice? Step 1 is to complete this short form HERE. Gerda will personally go through your answers and will respond asap.
• Follow the Private Practice Success Facebook Page
• Follow Gerda on Instagram
• Connect with Gerda on LinkedIN
• Join the Private Practice Success Facebook Group - exclusive to practice owners.
• Email Gerda directly at gerdam@private-practice-success.com
• Order your hard copy of Gerda's book, The 7-Figure Practice HERE.
• Ready to work with Gerda? Send in your details HERE and she will be in touch.