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The AI in Business Podcast

Latest episodes

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Mar 14, 2024 • 33min

Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte

Anuj Maniar of Deloitte discusses balancing customer expectations in financial services channel strategy. They explore AI use cases in multichannel space, emphasizing after-call work in customer service. The podcast highlights challenges in meeting evolving customer demands and the importance of AI adoption for efficiency in financial services.
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Mar 14, 2024 • 28min

What GenAI Means for Life Sciences IT Leaders - with Steven Zhang of Deloitte

The podcast discusses the impact of AI on life sciences IT workflows, focusing on adopting generative AI with a four-pillar framework. Topics include talent needs, responsible AI practices, executive buy-in, integrating AI into core processes, and upskilling the workforce. It also addresses challenges like data governance, upskilling IT talent, and the importance of education and collaboration among business leaders for successful AI adoption.
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Mar 12, 2024 • 21min

A Post-Pandemic Autopsy of Retail and eCommerce Challenges - with Poonam Goyal of Bloomberg Intelligence

The podcast discusses post-pandemic retail challenges, focusing on athleisure trends and AI solutions. Topics include rise of resale brands, sustainability in retail, Amazon's dominance, generative AI impact, and revolutionizing retail feedback with social commerce and customer insights.
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Mar 11, 2024 • 45min

Introducing 'The Trajectory': A Specific Editorial Focus on Power and Artificial General Intelligence - with Yoshua Bengio

Revered computer scientist Yoshua Bengio discusses his change of heart on artificial general intelligence (AGI) and the impact of large language models like ChatGPT. The podcast explores the evolution of AI policy, the risks and benefits of sharing technology, and the importance of governance in mitigating AI risks.
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Mar 6, 2024 • 26min

AI in Pharmaceutical Supply Chains and Manufacturing - with Laks Pernenkil of Deloitte

Deloitte's Laks Pernenkil discusses AI in pharmaceutical supply chain manufacturing with Emerj, exploring data layers, AI applications in operations, evolution across industries, and revolutionary data usage impact on manufacturing.
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Mar 6, 2024 • 33min

Solving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of Deloitte

The podcast discusses the integration of AI in the insurance industry, focusing on automation benefits and business value. Topics include AI in underwriting, future AI assistants for insurance, interdisciplinary teamwork for AI projects, and navigating change and innovation in the industry.
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Mar 5, 2024 • 24min

Prioritizing High-Quality Patient Experiences in Insurance Workflows - with Shane Bray of Blue Cross Blue Shield Louisiana

Discussing the integration of AI in healthcare and financial services to enhance patient experiences. Exploring generative AI advantages in healthcare IT systems and caretakers' understanding of patient behaviors. Addressing challenges in healthcare insurance workflows, prioritizing patient-centered outcomes, and leveraging AI for data insights to improve decision-making processes.
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Feb 27, 2024 • 18min

A User’s Guide to Out-of-the-Box Computer Vision Models - with Adam Burns of Intel

Adam Burns from Intel discusses out-of-the-box solutions for computer vision in manufacturing, retail, and healthcare. He explores real-time data value and task chaining in healthcare, AI adoption in collaborative work environments, and advanced computer vision applications in manufacturing.
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Feb 26, 2024 • 40min

Breaking Boundaries with Generative AI - with Gianni Giacomelli of Genpact

Gianni Giacomelli discusses the practical implications of generative AI and how business leaders can adapt. The podcast explores challenges and opportunities of industrializing generative AI and the importance of human supervision. It challenges traditional beliefs about human superiority, emphasizes creativity and innovation with machine assistance, and explores the transformative power of AI on human life. Speakers express mutual agreement on the potential of generative AI and offer links to associated white papers for deeper insights.
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Feb 23, 2024 • 18min

Claims and Underwriting Trends in Personalized Insurance with AI - with Kelly Cusick and Michael Cline of Deloitte

Exploring trends in personalized insurance with AI, Kelly Cusick and Michael Cline from Deloitte discuss underwriting, personalization, and AI's impact on streamlining workflows. They delve into the use of AI for risk prevention, customer insights, and claims handling, emphasizing the need for expert feedback alongside machine learning for accurate evaluations.

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