The AI in Business Podcast Smarter Compliance Through Transparent AI Deployment - with Miranda Jones of Emprise Bank
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Jul 9, 2025 In this enlightening discussion, Miranda Jones, SVP Data & AI Strategy Leader at Emprise Bank, dives into the vital role of transparency in AI deployment within financial services. She emphasizes that embedding explainability improves compliance workflows and builds trust. Miranda highlights the need for collaboration between data scientists and frontline employees, arguing that defining meaningful KPIs is crucial for success. The conversation also addresses the balance between regulatory requirements and enhancing customer experiences, showcasing the importance of co-designed solutions.
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Value of Co-Design with Frontline
- Co-designing AI with frontline teams reveals hidden use cases and relevant data features.
- Diverse team input helps identify true variables and underlying customer patterns.
Balancing Data Use in Compliance
- Balancing regulatory data restrictions and community insights is critical in compliance AI.
- We must avoid harmful targeting while correctly identifying genuine customer needs.
Explainability Accelerates Adoption
- Embed explainability from the start to speed up AI adoption and build trust.
- Transparent models empower staff to confidently communicate with customers and regulators.