The AI in Business Podcast Keeping the Patient Voice in De-Identified Data Models - with Brad Kennedy of Orlando Health
Jul 7, 2025
Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health, discusses the transformative potential of AI in healthcare. He emphasizes the balance of improving patient experience and easing clinician workloads without compromising physician judgment. Kennedy shares insights from the shift to value-based care and the crucial role of patient feedback in healthcare quality. He also addresses the ongoing evolution sparked by the COVID-19 pandemic and the future of AI in clinical decision support, underscoring the importance of trust and collaboration among stakeholders.
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Patient Experience Drives Healthcare Quality
- Patient experience is now central in healthcare, linked directly to quality and accountability.
- Government surveys like HCAHPS enforce this by publicly rating hospitals, impacting reputation and revenue.
Engagement Improves Outcomes
- Patient engagement directly influences health outcomes due to better communication and understanding.
- Virtual care improves access, helping bridge resource gaps and enhance patient experience.
Overcome AI Adoption Barriers
- Address physician skepticism by clearly demonstrating AI’s benefits in improving outcomes and workflow efficiency.
- Build patient trust through transparent communication about AI-assisted procedures and their safety.