Transforming Patient Experience in Healthcare

Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health. Brad joins Emerj Senior Editor Matthew DeMello to explore what it takes to implement AI across a complex care environment. From improving patient experience to easing clinician burdens, Kennedy highlights the need for precision, transparency, and collaboration to ensure AI earns its place in provider workflows. Brad shares lessons from his experience in patient experience strategy and innovation, offering insights into how AI tools—from virtual care to clinical decision support—can improve outcomes without replacing physician judgment. The conversation also touches on key inflection points from COVID-19 to the generative AI boom and what’s next as agentic systems come into focus. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by NLP Logix. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.