The AI in Business Podcast

Prasanna Dhore, Chief Data Officer at Fiserv, discusses credit challenges for 'invisible' individuals and the use of AI to improve credit access. Topics include predicting creditworthiness with new data sources like rental payments, enhancing financial processes with technology, and exploring data insights on credit behavior and predictions.

Barclay Blair from DLA Piper discusses the future of AI in law firms, exploring GenAI's impact on business models and job tasks. The conversation touches on obstacles and achievements in implementing GenAI, envisioning future scenarios, and managing changes with AI technology in the legal industry.

Matt Madrigal from Google discusses using generative AI tools to enhance product imagery for SMBs, gaining executive buy-in for AI adoption, virtual try-on technology for retail, and the impact of data sharing on customer insights in the resale market.

Scot Burdette, Global Division CIO at ABB, discusses leveraging AI in field services to address workforce challenges and retain expertise. Topics include data democratization, supply chain management, data tools, and balancing speed, quality, and cost in manufacturing processes.

Sheri Crawford, Director of Data Governance at Scotiabank, discusses challenges in data management for generative AI in financial services. Topics include transitioning to cloud services, leveraging data and AI, challenges of old systems, and exploring AI infrastructure in financial services.

Ermir Qeli, Head of Data Science in AI at Swiss Re, discusses challenges with unstructured data in insurance tech stacks. He shares insights on scaling systems, generative AI use cases, and fraud detection evolution in the insurance sector. The significance of incorporating unstructured data and visual data in improving fraud detection and customer service is highlighted, along with innovative use cases of video assessment in bicycle insurance claims.

Carm Taglienti, Chief Data Officer at Insight, emphasizes the importance of keeping humans in the loop for AI development. Topics include building trust in AI, human-centric company cultures, and driving productivity gains. The discussion covers AI integration in workflows, creating a culture of lifelong learning, merging human expertise with AI, and navigating the cultural shift towards AI in enterprises.

Tomas Ohlson from Einride discusses how electric and autonomous vehicles are revolutionizing logistics, reducing diesel usage, and enhancing supply chain efficiencies. They delve into the importance of data optimization, human judgment in supervision, and the need for a balanced automation approach in freight workflows.

Rupam Baijal, Director of Procurement at Algoma Steel, discusses legacy data challenges in extractive industries and the need for digital transformation. He highlights the expertise gap between data science vendors and heavy industry subject matter experts. The conversation explores the obstacles in dealing with outdated data systems and the potential solutions, including AI integration. Additionally, the podcast delves into the complexities of legacy tech stacks, data governance, and the role of AI in enhancing heavy industry operations and decision-making.

Jeff Otto, CMO of Riskified, discusses the rise of first-party fraud and chargebacks in e-commerce, highlighting the challenges faced by businesses. The conversation delves into the importance of technology like AI for fraud prevention and customer experience enhancement. Strategies for navigating e-commerce fraud, chargebacks, and identity verification are explored, emphasizing the need for efficient processes and data-driven approaches.