Sheri Crawford, Director of Data Governance at Scotiabank, discusses challenges in data management for generative AI in financial services. Topics include transitioning to cloud services, leveraging data and AI, challenges of old systems, and exploring AI infrastructure in financial services.
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Quick takeaways
Transitioning from on-premises to cloud solutions helps manage the deluge of data in generative AI use cases.
Data governance plays a crucial role in ensuring customer trust, regulatory compliance, and enhancing digital transformations.
Deep dives
Challenges in Infrastructure and Cloud Adoption
The episode delves into the challenges faced by data management teams in driving systems and infrastructure to leverage new data-intensive use cases, particularly in generative AI. Sherry Crawford discusses the shift from traditional on-premises infrastructure to cloud solutions due to the massive amounts of data needing management. Organizations, especially in financial services, are seeking cloud support to scale up quickly, addressing temporary heavy loads and compliance with varied privacy laws.
Data Governance and Customer-Centric Approach
The conversation emphasizes the critical role of data governance in evolving tech stacks and environments. Sherry emphasizes the need to prioritize customer interests, highlighting the importance of keeping data safe and ensuring customer trust. The focus on responsible data management aligns with maintaining strong customer relationships and regulatory compliance, underpinning the significance of governance in digital transformations.
Balancing Customer Experience and Technology
The discussion highlights the integration of innovative technologies to enhance customer experiences while managing infrastructure challenges. Embracing new technologies like AI can lead to improved interactions and operational efficiencies within financial services. By balancing customer-centric approaches and advanced technologies, organizations aim to enhance business models, prioritize customer needs, and achieve a secure and forward-thinking data management approach.
Today’s guest is Sheri Crawford, Director of Data Governance at Scotiabank. Sheri joins us on the program today to discuss the biggest challenges for data management teams to drive the systems and the infrastructure necessary to capitalize on new data-heavy emerging use cases in generative AI. Throughout the episode, Sheri gives business leaders in financial services and beyond actionable insights into balancing consumer needs with infrastructure changes in the digital transformation process. Today’s episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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