The Professional Services Pursuit

Melissa Korzun, the Managing Director of Client Transformation, Strategy and Operations at TeleTracking joins the show! Host Matt Finch uncovers insights from Melissa on her Professional Services strategy and operations role and the impact it has had on their business; including:Events that led to the development of the Strategy and Operations roleThe importance of balancing focus internally and on clientsTaking stock of operational imperatives to define organizational directionUnderstanding what is traction vs. a distraction The importance of strategic internal communicationGiving teams the visibility and sponsorship to take ownership of projects and solve problems where they existA conversation on culture and not being afraid to failConnect with Melissa and check out TeleTracking Hosted on Acast. See acast.com/privacy for more information.

Brent Trimble sits down with the Chief Operating Officer and Chief Strategy Officer at Gorilla Group, Adam Brown, to explore the approaches they took to navigate exponential growth during a pandemic and how they adapted to successfully nurture client relationships and corporate culture remotely. The conversation includes:Adam’s unique dual role at Gorilla GroupHow Gorilla Group operates as a decentralized entity while utilizing the benefits of being part of the Wunderman Thompson/WPP networkGorilla Group’s focus on people and how that aligns with professional servicesThe importance of adapting to new ways of driving culture within your organizationHiring from where the talent isThe experience of the remote pitchAdam’s hope to regain informalityHow Gorilla Group approaches the increased usage of a contingent workforce and the compliance complications that come with itConnect with Adam and check out Gorilla Group Hosted on Acast. See acast.com/privacy for more information.

Host Matt Finch sits down with Distinguished Researcher and Vice President of Technology Ecosystems at TSIA John Ragsdale to talk about current trends in the tech industry and the importance of a strong freelance culture. The conversation includes:John’s perspective and definition of the liquid workforce Trends shaping emerging digital talent platformsHow COVID accelerated already established trends and behaviors of younger workersThe shift to more fixed-price predefined projectsHow to remain a competitive employer in a tough hiring marketHow rising cost of living in coastal cities may be contributing to younger workers wanting to move to this new modelSolutions to allow both distance work and in person collaborationThe risks and rewards of using contract workersWhy middle managers will be so important during this shiftProject based hiring best practicesJohn’s advice around challenging the traditional hiring and career mindset for young workersTo learn more about this topic download Mavenlink’s recent research report, The Changing Face of the Modern Workforce. Hosted on Acast. See acast.com/privacy for more information.

To kick off the first episode, host Matt Finch sits down with the founders of Mavenlink, Ray Grainger, Roger Neel, and Sean Crafts, to discuss some of the current challenges and future trends in the services industry! Their conversation includes:The powerful forces reshaping the services industryGetting the right talent at the right place at the right time in order to meet client needs The emerging employee-first culture The current subcontractor landscape The pitfalls of tribal knowledgeHow digital transformation and technology are evolving the industryThe role of Covid globalization and the appeal of a liquid workforce to both organizations and employeesThe importance of a centralized resource management functionApplying a supply chain methodology to your services business Hosted on Acast. See acast.com/privacy for more information.

Host Brent Trimble and author of The Lazy Project Manager, Peter Taylor, get a moment to talk about the relationship between project managers and resource managers and the importance of taking a people-first approach to projects. The conversation includes:The inspiration behind Peter’s book; The natural tension between project managers and resource managers; How rapid digitalization is strengthening that tension and creating opportunity; The role authenticity plays in retention and “The War on Talent”; Peter’s favorite football analogy about building loyalty; The importance of a global view of resources and visibility into where there is strain; The top pressure points in services organizations with regards to people; Remembering that projects are all about people Learn more about Peter and his work at https://thelazyprojectmanager.com/ Hosted on Acast. See acast.com/privacy for more information.

In the first episode of The Professional Services Pursuit, co-hosts Brent Trimble and Matt Finch welcome listeners to a brand new show aimed at giving professional services leaders a place to go to be inspired and tap into expert advice, trends and best practices in their  pursuit of excellence. From agencies to IT services and every PS organization in between, every episode will provide the insights you need to drive a resource-first organization and do what you do best, only better.  Hosted on Acast. See acast.com/privacy for more information.