Head of Operations at ORM, Andrew “Bear” Forsyth, calls in from the UK to talk to Brent about his journey into operations and his approach to technology, data and change management in a modern agency, including:
- Bear’s journey from a resource manager at the Olympics to his current role
- His love/hate relationship with spreadsheets and the need for a more reliable solution
- Solving the problem of siloed, incomplete data
- The need for automation and how he approaches implementation of new tools
- The different metrics Bear uses to measure success
- Selling people on change
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