Senior Consulting Executive, Author and Founder/President of TechVentive, Brian Sommer, joins Matt Finch on the podcast. Brian has published over 600 articles on the technology space during his career and came on the show to share a countdown of the top 5 biggest IT trends that are shaping the Professional Services industry today, including:
- The value of legitimate Net Promoter Scores
- The “Age of the Global Service Firm”
- Why proprietary and standalone internal systems hinder scalability
- “The End of the Bespoke Era”
- How advanced technology changes service processes and outcomes
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The Professional Services Pursuit