Tom Schoen, CEO and President of BTM Global, sat down with us to discuss some of the downfalls of the business requisition process and dealing with procurement, as well as the most overlooked aspect of the implementation process once the business has been won, change management and adoption. Topics included in this discussion are:
- The ups and downs of the RFP process
- The role of procurement for strategic enterprise
- Platform and in-strategy services acquisitions
- Properly gauging the commitment of new clients
- Enterprise software acquisitions
- Change Management and adoption
- How to prevent low adoption rates
- When to begin the change management stage
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The Professional Services Pursuit