Larkin Combs, a former police officer and nurse, is now a top franchisee for K9 Resorts, running the fastest-growing location in Apex, NC. He shares how his background in law enforcement translates to exceptional customer service and operational excellence. Larkin emphasizes the importance of resilience, belief in the brand, and hard work during challenging times like the pandemic. He also discusses the significance of effective communication, support networks, and maintaining work-life balance as a first-time entrepreneur in the pet boarding industry.

Join Bobby Brennan, a franchise expansion expert with a wealth of experience, as he shares vital insights on diversifying your franchise portfolio. He emphasizes the importance of self-awareness and thorough due diligence before branching out. Discover the 'five C's' for evaluating franchise fit and the significant role of culture. Bobby warns against common pitfalls and highlights the underestimated value of validation. With personal anecdotes, he advocates for a strategic approach while maintaining humility in the journey, ensuring future success without risking it all.

In this engaging discussion, Bobby Brennan, an experienced franchise owner known for his multi-brand expertise, shares valuable insights on whether to dig deeper into a single franchise or diversify into new brands. He emphasizes the critical role of self-awareness in making franchise decisions and navigating employee dynamics during expansion. Bobby explores the trade-offs between service-based and brick-and-mortar models, highlighting key challenges and opportunities. His candid advice and real-life examples provide a masterclass for franchisees considering their next strategic move.

What does it take to scale an emerging franchise while maintaining exceptional customer and employee experiences? In this episode, Tori Johnston, Brand President of goGLOW, dives into her journey of transitioning from CMO to leading one of the most innovative sunless tanning franchises. She shares how goGLOW’s unique employee model, top-tier customer experience, and operational efficiency are setting the standard in the beauty franchise space. Listen in as Tori reveals how goGLOW is rewriting the playbook for franchise growth, empowering employees, and delivering unmatched service. Discover the secrets behind goGLOW’s high Net Promoter Score, its flexible workforce model, and why it’s attracting passionate entrepreneurs looking for a scalable and innovative franchise concept. Ready to learn how to build a franchise that customers love, and employees thrive in? Hit play now and uncover the strategies behind goGLOW’s success!   “Let the special sauce be how you treat employees–not necessarily rewriting the playbooks." ~ Tori Johnston   In This Episode: - When and why founders bring in a brand president - How Tori discovered goGLOW and what attracted her to it - Front Street Equity Partners role in finding the best person for the job - Transitioning from CMO to Brand President: lessons learned - SoulCycle’s influence on Tori’s customer experience strategy - goGLOW’s employee model and its franchisee benefits - Why buyers should assess the employee model in franchises - How treating employees well drives franchise success   Resources:  🌐 Consult with Erik - https://form.jotform.com/222685728939070 🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617    🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617  🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/   Connect with Tori Johnston: 🌐 Website - https://www.goglow.co/ 💼 LinkedIn - https://www.linkedin.com/in/tori-johnston2/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/ 

What’s the secret to building a brand that customers and employees adore while capturing the attention of industry insiders? In this episode, Tori Johnston, Brand President of goGLOW, shares her insights on the fast-growing beauty and skincare franchise that’s “outsmarting the sun.” From defining unique value propositions to spotting industry trends, Tori reveals how goGLOW innovates with eco-friendly solutions and a holistic approach to skincare. You’ll also hear how goGLOW’s visionary founder, Melanie Richards, built a best-in-class customer experience by saying “no” to shortcuts and prioritizing quality at every turn. Whether you’re a franchisor, franchisee, or entrepreneur, this episode is packed with lessons on brand loyalty, market innovation, and leadership. Get inspired by goGLOW’s journey and uncover how to make your brand glow!   “At goGLOW, we like to say that we've outsmarted the sun. I think that unique value proposition is easy to understand." ~ Tori Johnston   In This Episode: - Unique Value Proposition vs. Unique Selling Proposition: What’s the difference? - Why Tori joined GoGLOW and the booming sunless tanning industry - Key beauty and wellness trends fueling goGLOW’s growth - What makes goGLOW a fit for Tori's background and career aspirations? - Why goGLOW earns consistent five-star customer and employee reviews - Melanie Richards’ innovative approach to building goGLOW’s brand   Resources:  🌐 Consult with Erik - https://form.jotform.com/222685728939070 🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617    🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617  🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/   Connect with Tori Johnston: 🌐 Website - https://www.goglow.co/ 💼 LinkedIn - https://www.linkedin.com/in/tori-johnston2/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/

How do you build a top-performing team while working fewer hours? In this episode, Erik Van Horn and guest Kasim Aslam, an expert in virtual assistant management, dive deep into the secrets of successful hiring, effective delegation, and leveraging offshore talent.   Kasim shares a revolutionary framework for finding and managing virtual assistants (VAs) that can transform your business operations. From understanding the Pareto Principle to using job descriptions as a sales tool, Kasim reveals strategies to help business owners scale efficiently.   Ready to scale your team and boost productivity? Today's episode provides transformative insights that will help shape the future of your business.    “Things that you think only you are capable of, you're not the only person capable of that. Give them a macro-assed project, then watch them sink their teeth in–and keep your expectations reasonable. They're not gonna knock it out of the park the very first time on the very first project. That's why you give them a handful, and you start to see what they're really good at." ~ Kasim Aslam   In This Episode: - How to increase your profit margin - Effective strategies for hiring the right people for the right job - Managing and motivating a remote team for maximum output - What is Pareto Talent? - The first step to finding the best candidates - Practical steps for delegating high-level tasks to offshore talent   Resources:  🌐 Consult with Erik - https://form.jotform.com/222685728939070 🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617    🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617  🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/ 🌐 Unlocking Hiring Success Secrets by Kasim Aslam - https://kasimaslam.com/unlocking-hiring-success-secrets/   Connect with Kasim Aslam: 🌐 Website - https://paretotalent.com/ and https://kasimaslam.com/ 💼 LinkedIn - https://www.linkedin.com/in/kasimaslam/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/

What defines responsible franchising, and how can transparency strengthen franchise success? In this insightful episode, Erik Van Horn and guest Joe Mathews of Franchise Performance Group explore the critical dynamics between franchisors and franchisees, focusing on the value of ethical business practices and transparent operations.  Joe discusses the role of private equity in franchising, the importance of full disclosure in franchise fees, and how responsible franchising can drive brand loyalty and profitability. Tune in to learn about setting clear expectations, the “social contract” between franchisors and franchisees, and how transparency impacts long-term success. If you want more information about responsible franchising, you can get The Ultimate Guide to Responsible Franchising by Joe Mathews - https://www.amazon.com/Ultimate-Guide-Responsible-Franchising-Everything/dp/139424326X   “Why does a franchisor exist? At FPG, what we espouse is that a franchisor exists for the sole reason of adding value to a franchisee's investment." ~ Joe Mathews   In This Episode: - Why Joe wrote his new book - Private equity and high-value transactions in franchising - Key elements of responsible vs. irresponsible franchising - Transparency in franchise fees and the importance of value - Strategies for helping franchisees achieve profitability - Challenges in franchise validation - Supporting franchisee profitability through P&L reviews - Monitoring KPIs for franchise growth - Hiring practices for franchise success - Leadership and culture in franchising - Institutional knowledge vs. franchising expertise in leadership   Resources:  🌐 Consult with Erik - https://form.jotform.com/222685728939070 🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617    🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617  🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/ 🌐 The Ultimate Guide to Responsible Franchising by Joe Mathews - https://www.amazon.com/Ultimate-Guide-Responsible-Franchising-Everything/dp/139424326X   Connect with Joe Mathews: 🌐 Website - https://franchiseperformancegroup.com/ 💼 LinkedIn - https://www.linkedin.com/in/joe-mathews-a3b65b6/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/

What defines a strong franchisor-franchisee relationship, and when is it time to exit? In this solo episode, Erik Van Horn unpacks the REAL dynamics between franchisors and franchisees, sharing his experiences across both sides of the table.  He reveals critical insights into identifying a supportive franchisor, managing strained relationships, and recognizing when it’s time to exit a distressed franchise. Through real-life stories, he uncovers the costly impact of missed warning signs and the importance of factoring in opportunity costs before making tough decisions. For expert tips on franchise dynamics and growth strategies, subscribe to Franchise Secrets!   “Every time I sold at a loss, it's the best thing I did. I've probably lost over a million dollars over the years in bad businesses, and most of it were things I could've avoided. But I've made way more money than I have in the losses." ~ Erik Van Horn   In This Episode: - Defining a distressed franchise and when to consider selling - 4 Types of franchisor-franchisee relationships - Warning signs: good franchisees with bad franchisors - How to evaluate franchise financials and avoid deeper losses - Why opportunity cost matters in exit timing - Structuring protective deals and understanding opportunity costs   Resources:  🌐 Consult with Erik - https://form.jotform.com/222685728939070 🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617    🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617  🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/ 

Javier Santacruz, a successful multi-location Mathnasium franchise owner and former attorney, shares his remarkable shift into the world of franchising. He reveals how a crucial hire, a former Apple manager, transformed his business operations and team dynamics. Javier discusses the challenges of remote franchise management and the significance of strong leadership and staffing. He emphasizes the importance of solution-oriented collaboration and the unexpected benefits of automation in enhancing efficiency. His insights are a goldmine for aspiring franchisees aiming for success.

Join John Glazier, Senior VP of Franchise Growth at Hello Sugar and a multi-location franchisee, as he reveals his secrets to running eight franchises in just 5-10 hours a week. He discusses the strategic advantages of starting with salon suites, effective hiring practices, and the nuances of managing multiple locations. John shares how to optimize operations through smart systems, personal fit in franchising, and the importance of building strong team dynamics. Get ready for actionable insights that can transform your franchise ambitions!