The CVC Home Service Success Network

One of the biggest aspirations of any manager is to build a workforce of industry experts who can provide exceptional service to customers while maximizing company profits with minimal mistakes and waste. Achieving this goal starts on day one. It begins with conducting thorough interviews to ensure that each new hire aligns well with your company culture. A strong onboarding process is essential—without it, failure is often the result. Join us for this episode of the CVC Home Service Success Network as we explore the key strategies for effectively onboarding new hires and the essential tools needed to set them up for success. The CVC Home Service Success Network is presented by CVC Success Group to support managers in the home service industry by sharing proven processes and methods that help businesses reach their goals.

Change, whether in life or business, can certainly be painful. However, it is necessary to reach your dream destination. Often, the failure to embrace change becomes a roadblock on your journey. Join us for this episode of The CVC Home Service Success Network as we discuss the challenges of change, how it can hinder growth, and why the journey to success can often be difficult. The CVC Home Service Success Network is a presentation of CVC Success Group, created to share valuable insights and strategies with managers of home service providers.

No, that’s not a typo—it’s the title of a book we recently discovered that highlights the power of systems and processes. This book explains why they are essential for success and how implementing them can propel your business forward, replacing daily chaos with smooth, efficient operations. Be sure to tune in to this episode—you might just uncover some valuable insights to help you as a home service company manager. The CVC Home Service Success Network is a weekly presentation of CVC Success Group, bringing you practical ideas to help take your business to the next level.

Every day can often feel chaotic, and by the end of it, we may find ourselves wondering: What did I actually accomplish today? The chaos distracts you from your priorities and steals the clarity needed to achieve your goals. Maintaining focus and clarity is essential to reaching your ultimate destination. Join us today for a discussion on the power of focus and clarity. The CVC Home Service Success Network is brought to you by CVC Success Group, designed to share valuable ideas and concepts with managers of home service providers. We invite you to be part of the conversation!

Today we'll discuss how AI can help capture and convert leads into appointments and customers - because unless a lead becomes a customer, the money spent acquiring that lead is wasted. Our guest is Rafi Derringer from Avoca.ai, a company that has developed an AI system to complement your customer service staff. This AI works 24/7, never calls in sick, and never takes vacation. The system ensures every call is answered, eliminating lost calls while enabling AI agents to answer questions and schedule appointments. It's truly a next-level tool, and we invite you to join us as we discuss how to implement it in your business. The CVC Home Service Success Network is presented by CVC Success Group to share ideas and processes that will help elevate your business to your desired level.

All too often fumbles are stealing the profits of so many companies. What are the fumbles? The fumbles are the lack of moving information from one person to another. And a fumble results that cost the company money that comes from the bottom line. And the profit is stolen. This is the topic for today/s broadcast of The CVC Home Service Success Network. We will share why this is a problem and how you resolve the process. The CVC Home Service Success Network is a presentation of CVC Success Group and is presented to share concepts and processes to assist managers of home service companies move to a higher level. 

When do you reboot your business, it is when the business is not delivering to the level you want it to perform. After all, the reason you have a business is not to provide frustrations, rather it is to provide you as the owner, and your team members with the means to do the things outside of the business you want to do. But often business owners are operating with handcuffs, handcuffs that restrict them greatly and the pain exceeds the desired results. This is the subject for today, how to reboot the business to make it perform as you want it to. The CVC Home Service Success Network is a presentation of VC Success Group, our mission is to share ideas and concepts to assist managers and owners of home service business to reach the level they aspire, to have happiness and content as a result of their efforts.

Actually this is happening today, AI is answering the business calls that are coming in to some home service contractors, and many see that there may be a time in the future where all the calls are answered by AI. Already some are finding this useful when all the lines are tied up, after hours, on weekends and holidays when no one is working. Today we will have as our guest Lee Roff of Lords Chimney in Houston who has launched this in his own company and after working out some of the bugs it has started to produce results. Refining the system is still underway, but would having this increase the leads you get being converted to actual appointments? Lee will share with us today what he has learned and what the problems are, and the work he is doing to make AI productive and profitable. The CVC Home Service Success Network is a presentation of CVC Success Group, our goal is to provide home service providers with information, processes and concepts that can assist them in taking their businesses to new heights. 

The home services industry has become an industry where many companies have decided that a rebranding is in order. This could range from a new logo to a change of the company name. Often a design company that specializes in rebranding has been engaged to do the new design and does the rebranding concept and design work for all phases of the company's outreach to their market. And if one digs deeper with research it can be seen where the rebranding has driven their business to entirely new heights. On this episode of the CVC Home Service Success Networks we will be talking with two company owners who have embarked on the journey of rebranding with new names, new logos, new vehicle wraps and all the ingredients that build their brand. Our guests today are Jeremy Maynard who has as his new brand Ember Keepers and Richard Tattershall who has as his new brand Comfort Class. We will find out what was the driving force to make these changes and the challenges that are faced with the decision. The CVC Home Service Success Network is a presentation of CVC Success Group, our goal with the broadcast is to share ideas, concepts and processes that can assist managers of home service companies in moving to a higher level and closer to the vision for their company that they have.

As we approach the coming of a New Year, it is important that any manager establish their goals for the New Year, but instead of looking at them as goals, isn't it time to refer to these as commitments. But to do this we have to take a hard look at where we are at as the year ends, and what are the leading challenges that you and your business face that require your attention, things do not change on their own, you have to decide to make them happen. Join us for this episode of The CVC Home Service Success Network. The CVC Home Service Success Network is a presentation of CVC Success Group, we do this presentation each week to share ideas and concepts with managers of home service companies.