Deep Listening - Impact beyond words - Oscar Trimboli

To celebrate the first anniversary of how to listen: discover the hidden key to better communication, the most comprehensive and awarded book about listening in the workplace, we have created a visual summary of the book.   Each of the eight chapters is distilled into an illustration from each key concept within that chapter.   This video is an interview with Rebecca Lazenby, the illustrator of visual summary.   We discuss the process of listening before, during and after the project of creating the visual summary.   If you would like to watch - visit https://youtu.be/iKYMwnK8VNk?si=W_znu7YGNDirENFT

Dr. Krishna Naineni, a general practitioner and member of the Royal College of General Practitioners, discusses the impact of the work environment on listening in healthcare and workplaces. He highlights the negative ramifications of not listening in healthcare, communication challenges in the stroke unit, and the importance of designing medical services based on community needs. Reflecting on careful listening and the environment's impact, Dr. Naineni emphasizes the significance of care, intention, respect, and thoughtfulness in effective communication.

Matt Abrahams, a leading expert in communication, discusses the significance of effective listening and shares practical tips from his book on managing anxiety, responding to the audience, and handling impromptu moments at work. They explore the challenges and benefits of deep listening in a video conference environment, the power of repetition and linguistic techniques in communication, and highlight key takeaways such as the impact of nonverbal signals and the courage needed to speak up in a group.

Kathryn Mannix, experienced in palliative medicine, discusses her work with dying people, reducing fear through public awareness, and her books 'With the End in Mind' and 'Listen, How to Find the Words for Tender Conversations'. They highlight the need for proper communication in delivering bad news and emphasize curiosity and focus in listening. The power of dialogue is explored, along with the transformative nature of conversation. Listeners are encouraged to reflect on the story of Mrs. DeSouza and the giveaway of Kathryn's book.

The podcast discusses the importance of listening and the consequences of spreading false information. It also explores the tragic story of Dr. Lee's battle with COVID-19 and the costs of not listening in relationships, business, and achieving meaningful change.

Mental and systems models expert, Aubrey Blanche, discusses the importance of listening for differences in leadership, valuing data over time, achieving equity in the workplace, and noticing unsaid messages during conversations.

Explore the significance of deep listening in the life sciences industry and its impact on collaborations with pharmaceutical companies and biotechs. Learn about the importance of listening in recruitment and understanding cultural fit. Discover the four villains of listening and how recognizing one's listening type can improve conversations. Uncover the ripple effect of asking better questions and the importance of looking beyond CVs. Finally, understand the impact of deep listening in professional services and building trust with clients.

Today I'll explore before, during, and after a workshop. This is a workshop I had with Sophie, who you'll hear from shortly and her peers. Then we did the same workshop with Sophie's team. People regularly say, "Oscar, how can you listen after the conversation?" This can take many forms. It could be right at the end of a workshop where you ask a question or a poll roughly in the last 15% of the workshop. You want to catch it in enough time that you can discuss it so you can hear what's being heard by the participants. So if the workshop's one hour, you should be asking this question between the 45-minute mark and the 50-minute mark. Here's some of the questions I ask, what's one thing that changed your mind about listening today? what's one thing you'll implement based on what you heard today? The first question is typically in shorter workshops, and the second question is typically in longer workshops. Post-workshop, you can also run a survey or you can deconstruct the magical impact that a workshop has in a 25-minute debrief. I do this within 14 days of the workshop. What you don't know about me is I'm really disciplined and rigorous about post-workshop debriefs. In fact, I'm talking about that before people even book in a workshop. I'm signaling to them that there will be a debrief. I signal to them in the workshop, that is something we'll discuss in the debrief. And this is crucial to create a space and place, to create a container where the host of the meeting, or a significant executive sponsor can unpack the learning that they had, that the group had. I want to ensure that the host reflects on their own experience in the workshop and not just the workshop itself. What you'll hear from Sophie shortly is her post-workshop experience and how ideas landed so powerfully because the workshop was so experiential, it was very hands-on. I want hosts also to reflect on the participant experience, individuals, as well as a group. I want to listen to what participants actually heard, rather than what I said. I want to listen to what participants didn't hear, couldn't hear, or I didn't communicate effectively enough that it was useful for them.   Finally, I want to understand what was productive for the audience so I can distill that and crisp that up for next time to ensure that if it's landed with one group, it's highly likely to land with another group. This is part of the craft of facilitating a workshop from a listening orientation, you want to hear what the group heard, what's landing, and what's not. When you pick that up and use it next time, it's like somebody who's a woodworker, who's moving from chisel to sandpaper to varnish. Sophie's been very gracious, she's allowed me to record this conversation to help you listen to what a debrief sounds like. Here are some of the excerpts from the discussion with Sophie.

Updates on Deep Listening Ambassador Community, plans for future events and courses, understanding listening as an organic system, the nuances of listening and being present, and the impact of deep listening in conversations.

Bryan Adams, CEO of Ph.Creative, discusses the cost of not listening to employees and how it can affect brand sentiment. He emphasizes the importance of finding commonalities and understanding culture. They explore the role of citizenship in employees' career choices and reflect on key takeaways from previous conversations.