Deep Listening - Impact beyond words - Oscar Trimboli

the significant ramifications of your work environment on listening

Oct 9, 2023

Dr. Krishna Naineni, a general practitioner and member of the Royal College of General Practitioners, discusses the impact of the work environment on listening in healthcare and workplaces. He highlights the negative ramifications of not listening in healthcare, communication challenges in the stroke unit, and the importance of designing medical services based on community needs. Reflecting on careful listening and the environment's impact, Dr. Naineni emphasizes the significance of care, intention, respect, and thoughtfulness in effective communication.

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Introduction

00:00 • 3min

The Negative Ramifications of Not Listening in Healthcare

03:06 • 11min

Communication Challenges in the Stroke Unit

14:07 • 10min

Designing Medical Services Based on Community Needs

24:02 • 7min

Reflection on a Discussion about Careful Listening and Environment Impact

30:52 • 3min

Dr. Krishna Naineni works as a general practitioner in England. He's a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He's passionate about listening education, research, and practice. He's delivered structured and evidence-based listening education programs in the UK and in India to hundreds of healthcare professionals with practical strategies and the knowledge needed to enhance the way they engage with their patients through their listening practice.

He has co-founded Glocal Academy, which has been instrumental in delivering custom-made clinical communication skills training programs to healthcare professionals and organizations across India and the United Kingdom. The academy delivered its first ever clinical communication skills training program in 2015 to healthcare professionals in India. He enjoys a long distance running and he hates cooking, but he loves eating food. During this discussion, Dr. Naineni change my mind about the impact of the environment in which you listen , education and your mindset, particularly in healthcare, but equally in workplaces all around the world.

While you're listening today, reflect on the question about what does your physical or virtual environment contribute or detract from the effectiveness of your listening?

I'd love to hear your answers, and for the first five people who send an email to podcast@oscartrimboli.com with a subject line Environment with an answer to these questions:

1. How does this conversation increase your awareness about the impact of your environment?

2. How does this play out in face-to-face environments?

3. How does it play out in virtual environments,

4. and what change will you make as a result of listening to this conversation?

We'll send you a paperback copy of the award-winning book, how to Listen: discover the hidden key to better communication, the most comprehensive book about listening in the workplace, and we'll send it in the post for you.

What's the cost of not listening?