Dr. Krishna Naineni, a general practitioner and member of the Royal College of General Practitioners, discusses the impact of the work environment on listening in healthcare and workplaces. He highlights the negative ramifications of not listening in healthcare, communication challenges in the stroke unit, and the importance of designing medical services based on community needs. Reflecting on careful listening and the environment's impact, Dr. Naineni emphasizes the significance of care, intention, respect, and thoughtfulness in effective communication.
