Enterprise Thought Leadership

A must-listen for: SAP administrators, IT operations leaders, and CIOs responsible for managing complex SAP environments. In this episode, Tim Bond speaks with Brenton O'Callaghan, Chief Customer Officer, and Andreas Vermeulen, Head of AI at Avantra, about how enterprises can leverage AI and automation to revolutionise their SAP operations. Brenton and Andreas discuss Avantra's evolution from an observability platform to an AI-powered AIOps solution that can significantly reduce SAP downtime and boost operational efficiency. Join the conversation as Brenton and Andreas explore: - The key challenges enterprises face in managing complex SAP environments - How Avantra's AIOps platform optimizes SAP landscape management  - The concept of private AI and its importance for data security - The role of AI agents in automating routine tasks and providing insights - Real-world examples of how Avantra has helped customers reduce downtime and save millions - A sneak peek into Avantra 25 and the upcoming Avantra Global Summit Timestamps: 00:00 Introduction to Avantra Global Summit 01:32 Meet the experts: Brenton O'Callaghan and Andreas Vermeulen 05:03 Challenges in managing SAP environments 07:41 The role of AI in SAP operations 11:36 Customer success stories 15:16 Private AI and dederated learning 24:09 The Rise of AI-Powered Agents 25:35 Augmented workers: enhancing efficiency 28:24 Federated learning and specialized AI 30:11 Automation in finance and marketing 31:57 Business continuity and AI integration 36:06 Adapting to AI-augmented roles 40:05 Avantra 25: innovations and future directions 45:25 Global Summit and final thoughts Want to learn more? Visit Avantra's website: https://www.avantra.com Connect with Brenton O'Callaghan on LinkedIn: https://www.linkedin.com/in/bocallaghan/ Connect with Andreas Vermeulen on LinkedIn: https://www.linkedin.com/in/andreasvermeulen/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

A must-listen for: Operations leaders, service providers, and anyone interested in business process transformation and AI implementation. In this episode, Tim Bond speaks with Kit Cox, Founder and CTO of Enate, about how their platform is helping service providers drive efficiency up by 20%. Kit explains how Enate helps orchestrate work, provide visibility, and leverage AI to transform service delivery whilst promoting consistency rather than standardisation across disparate operations. Join the conversation as Kit discusses: - The importance of orchestrating work between resources - Strategies to achieve 20% operational efficiency gains - The role of AI in service delivery and how to operationalise it effectively - The value of a data-driven approach to process improvement - Insights into successful global implementations and ROI Key takeaways: - The three stages of transformation: operationalise, optimise, and automate - The importance of establishing control before implementing automation - How Enate's platform can help manage service delivery across multiple countries and languages Timestamps: 00:31 Guest Introduction: Kit Cox of Enate 01:56 Kit Cox's Background and Career Journey 03:04 Understanding Business Process Orchestration 05:25 The Role of People in Business Transformation 06:15 How Enate Helps Organizations 07:19 Challenges in Business Process Management 13:55 Real-World Success Stories with Enate 20:11 Implementing Enate: A Step-by-Step Guide 28:23 Leveraging AI and Gen AI in Service Delivery 40:50 Engaging with Innate: Tips for Operational Leaders 45:47 Conclusion and Final Thoughts Want to learn more? Visit Enate's website: https://www.enate.io/ or https://www.linkedin.com/company/enate/ Connect with Kit Cox on LinkedIn: https://www.linkedin.com/in/kit-cox/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

A must-listen for: HR leaders, People Analytics professionals, and business executives interested in leveraging AI to enhance employee experience and organisational performance. In this episode, Tim Bond speaks with David Barrett, Founder and CEO of Welliba, about how AI and advanced analytics are revolutionising employee experience and engagement. David explains how Welliba's innovative approach combines real-time data collection with generative AI to provide personalised coaching and actionable insights at scale. Join the conversation as David discusses: - The evolution of employee engagement practices and the shift towards real-time, personalised approaches - How AI and machine learning are transforming traditional HR processes - The critical role of ethical AI and privacy-by-design in employee experience platforms - Practical examples of how organisations are using Welliba to improve retention, trust, and overall employee satisfaction - The future of AI-driven employee experience and its potential impact on organisational success Timestamps: 00:00 Introduction and David's background 04:00 The evolution of employee experience measurement 08:00 Welliba's approach to AI-driven employee engagement 15:00 Ethical considerations and privacy-by-design in AI systems 24:00 Implementation process and customer success stories 32:00 The future of AI in employee experience 39:00 Closing thoughts and contact information Want to learn more? Visit Welliba’s website: https://www.welliba.com/ Connect with David Barrett on LinkedIn: https://www.linkedin.com/in/davidbarrettireland/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

A must-listen for: Customer experience leaders, marketing professionals, and business executives looking to drive sustainable growth. In this episode, Tim Bond speaks with Mikhail Dubov, Co-Founder and CEO of Chattermill, about how their company is revolutionising customer experience intelligence. As organisations face the challenge of extracting actionable insights from unstructured customer feedback, Mikhail explains how Chattermill helps identify key drivers of customer satisfaction and loyalty. Discover their approach to experience-led growth, leveraging AI and machine learning, and creating a customer-centric culture. Join the conversation as Mikhail discusses: The importance of experience-led growth in today's business landscape Strategies to analyse and act on unstructured customer feedback data The role of AI and machine learning in customer experience intelligence Building a customer-centric culture within organisations Insights into successful case studies and ROI of experience-led growth Want to learn more? Visit Chattermill's website: https://chattermill.com/ Connect with Mikhail Dubov on LinkedIn: https://www.linkedin.com/in/mdubov/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/ Timestamps 02:06 Mikhail's Journey to Founding Chattermill 03:38 The Importance of Customer Experience 05:31 How Chattermill Analyzes Customer Feedback 09:54 Implementing Chattermill in Enterprises 27:25 Experience-Led Growth and Its Benefits 41:54 Conclusion and Final Thoughts

A must-listen for: B2B marketing leaders, sales professionals, and anyone involved in demand generation and account-based marketing. In this episode, Tim Bond speaks with Kerry Cunningham, Head of Research and Thought Leadership at 6sense, about how B2B organisations can adapt their marketing and sales strategies to align with today's complex buying processes. Kerry explains why traditional lead-based approaches fall short and how intent data and AI can help identify and engage buying groups more effectively. Join the conversation as Kerry discusses: The evolution of B2B buying processes and the Demand Unit Waterfall model Why marketing owns 70% of the buyer's journey before sales engagement Leveraging intent data and AI to track anonymous buyer activity Strategies for building buyer preference throughout the purchasing process Making a compelling case for marketing technology investments Timestamps: 01:42 Kerry's Background and Experience 02:58 The Demand Unit Waterfall Concept 11:32 Evolution of Buying Groups 16:24 Modern B2B Marketing Practices 19:38 Defining 'In Market' and Intent Data 24:30 Understanding B2B Buyer Behavior 26:18 The Role of BDRs in the Buying Process 27:22 Challenges with Traditional B2B Sales Approaches 29:12 Building Preference in Buying Teams 32:33 Leveraging AI and Intent Data 37:13 Impact of Cookie Legislation on B2B Marketing 39:40 The Importance of Marketing Budgets 43:24 Revenue Clinic Workshops and Conclusion Interested in a Revenue Clinic? Please email Stefano.Iacono@6sense.com Want to learn more? Visit 6sense's website: https://6sense.com/ Connect with Kerry Cunningham on LinkedIn: https://www.linkedin.com/in/kerrycunningham/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io. Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

A must-listen for: HR leaders, L&D professionals, and anyone navigating the skills gap challenge. In this episode, Tim Bond speaks with Nick Shaw, Co-Founder and Chief Commercial Officer at Spotted Zebra, about how their company is achieving breakthrough results in reducing attrition and improving hiring processes. As organisations face the digital and technology skills gap crisis, Nick explains how Spotted Zebra helps identify individuals with the right blend of skills for success. Discover their approach to making skills-based decisions at scale, reducing time to hire, and creating a future-ready workforce. Join the conversation as Nick discusses: - The importance of addressing the skills gap crisis - Strategies to reduce employee attrition and improve hiring efficiency - The role of non-AI tools in making hiring decisions - The value of a targeted and skills-focused hiring process - Insights into their successful case studies and ROI Timestamps 00:00 Introduction to the Podcast and Today's Guest 01:56 Nick Shaw's Background and Journey 03:20 Understanding the Skills Gap Crisis 05:16 Starting the Skills-Based Transformation 07:30 Spotted Zebra's Platform and Methodology 11:38 The Role of AI in Skills Assessment 16:10 Real-World Success Stories 30:13 Future of HR Tech and Skills Intelligence 33:43 Advice for HR Leaders and Aspiring Entrepreneurs 38:44 Engaging with Spotted Zebra 41:05 Conclusion and Final Thoughts Want to learn more? Visit Spotted Zebra’s website: https://www.spottedzebra.co.uk/ Connect with Nick Shaw on LinkedIn: https://www.linkedin.com/in/nickshaw-sz/ Connect with Tim Bond:⁠ ⁠⁠https://www.linkedin.com/in/tngbond/⁠ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at ⁠podcasts@techpros.io Find out more about TechPros.io: ⁠https://techpros.io/⁠ Upcoming Events and Roundtables ⁠https://techpros.io/virtual-experiences/⁠ Join our budding podcast community on LinkedIn: ⁠https://www.linkedin.com/company/enterprise-thought-leadership/⁠

In this episode, Taryn Breetzke, Content Director at TechPros.io talks with David Glasspool, Head of Sales and Marketing at Amphora, a leading provider of commodity trading and risk management (CTRM) solutions. Commodity trading is a complex and ever-evolving field. As markets change and new challenges emerge, traders need powerful, flexible tools to manage risk and capitalise on opportunities. Join the conversation as David shares insights on: - The evolution of CTRM technology over the past two decades - Key features of Amphora's flagship platform, Symphony - How Alchemy addresses the unique needs of concentrates trading - Amphora's approach to implementation and training - Tailoring solutions for different regional markets - The role of AI and API enhancements in Amphora's product roadmap - Future trends in commodity trading and how Amphora is preparing Key Takeaways: - Cloud-based solutions have dramatically reduced CTRM implementation times and costs - Open APIs allow for seamless integration of best-in-class solutions - Capturing and easily extracting all relevant data is crucial for effective trading operations - Amphora's systems offer high adaptability to meet specific regional and commodity needs - AI and enhanced reporting capabilities will play a significant role in the future of CTRM Timestamps: 02:01 David's Career Journey and Early Experiences 04:40 Overview of Amphora and Its Offerings 06:50 Technological Advancements in Commodity Trading 11:59 Challenges in Commodity Trading and Amphora's Solutions 12:39 Alchemy: Amphora's Specialised Platform for Concentrates Trading 14:50 Implementation and Training Approach at Amphora 17:37 Global Footprint and Regional Adaptability 19:22 Future Roadmap and Innovations 21:26 Sandbox Offering for Potential Clients A must-listen for: Commodity trading professionals, CTRM software users, and business leaders in the energy and natural resources sectors. Read the supporting interview article: https://techprosio.foleon.com/amphora/agenda-2030/amphora-navigating-the-future-of-commodity-trading Want to learn more? Visit Amphora's website: www.amphora.net Connect with David Glasspool on LinkedIn: https://www.linkedin.com/in/david-glasspool-34308937/ Connect with Taryn Breetzke:⁠ ⁠⁠https://www.linkedin.com/in/tarynbreetzke/ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at ⁠podcasts@techpros.io Find out more about TechPros.io: ⁠https://techpros.io/⁠ Upcoming Events and Roundtables ⁠https://techpros.io/virtual-experiences/⁠ Join our budding podcast community on LinkedIn: ⁠https://www.linkedin.com/company/enterprise-thought-leadership/⁠

In this episode of the Enterprise Thought Leadership podcast, we talk about making games that keep players coming back for more. We look at how to mix User-Generated Content (UGC), AI, and Live Service Design to deliver endless engaging content for players. Following a TechPros.io Challenge Forum event sponsored by Globant, this episode features interviews with leading UK gaming professionals. They discuss leveraging generative AI for content discovery, validation, and incentive design while addressing the challenges of moderating user-generated content. Paul Depre, Globant's Director of Gaming, M&E, and Sports for Europe, interviews Amir Didarzadeh and John Wright. Jose Plano, Globant's Gaming Studio Technical Director, speaks with Oscar Clark and Stuart DeVille. The discussions cover innovative strategies on how to make games that players love. Key insights and strategies: Overcoming the "cold start problem" in UGC games Using AI for content validation and classification, while maintaining human creativity Ensuring player safety and effective content moderation Finding the right micro-influencers for UGC game promotion Challenges faced by indie developers in creating engaging tools and building communities How Globant supports gaming studios with AI-powered solutions This episode is essential listening for game developers, designers, product managers, data scientists, community managers, and entrepreneurs working on UGC, AI, and live service design to create engaging gaming experiences. Resources and Links: Event Article: https://insights.techpros.io/articles/how-to-combine-ugc-ai-and-live-service-design-to-deliver-endless-engaging-content-to-players Find out more about Globant https://www.globant.com/ Connect with the participants: Stuart De Ville, CEO of Game Dev Local: https://www.linkedin.com/in/stuartdeville?originalSubdomain=uk  John Wright, Vice President of Mobile Publishing at Kwalee: https://www.linkedin.com/in/johnwright1987/  Oscar Clark, CEO of Fundamentally Games: https://www.linkedin.com/in/oscarclark/  Amir Didarzadeh is Head of Product at Glowmade: https://www.linkedin.com/in/amir-didarzadeh  Paul Depre, Director of Gaming, Media & Entertainment and Sports for Europe at Globant: https://www.linkedin.com/in/pdepre/  José Plano, Technical Director, Gaming Studio at Globant: https://www.linkedin.com/in/jose-plano/  If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at ⁠podcasts@techpros.io Find out more about TechPros.io: ⁠https://techpros.io/⁠ Upcoming Events and Roundtables ⁠https://techpros.io/virtual-experiences/⁠ Join our budding podcast community on LinkedIn: ⁠https://www.linkedin.com/company/enterprise-thought-leadership/⁠

Join us on the latest episode of the Enterprise Thought Leadership podcast, where we discuss the pressing issue of combating Authorised Push Payment (APP) fraud with insights from industry leaders across the financial sector, including our event sponsor, FintelligenX. In this insightful session, Tom Martin of Lloyds Banking Group sets the stage by presenting a compelling challenge on balancing customer experience with robust fraud prevention measures. Our panel of financial services leaders, including Andy Willmot, CTO at Onebanx; Abhay Chungroo, founder and CEO of FintelligenX; David Pollington, Head of Research at Bloc Ventures; Hemen Shah, Partner at Ernst & Young LLP focused on financial crime; and Gautam Hazari, co-founder and CTO of Sekura.id, explore innovative solutions ranging from AI implementations to enhanced regulatory frameworks and cross-industry collaborations. Key highlights include discussions on the role of AI in personalising communication, the potential of real-time scam detection, and strategies for implementing beneficiary verification measures. The conversation is a must-listen for industry leaders and anyone involved in financial services, risk management, or technology innovation seeking to understand the complexities of APP fraud and discover effective strategies for combating it. Resources and Links: Event Article: https://insights.techpros.io/articles/fintelligenx-combating-app-fraud-in-financial-services Find out more about FintelligenX https://www.fintelligenx.com/ Connect with the participants: Abhay Chrungoo: https://www.linkedin.com/in/abhaychrungoo/ Tom Martin: https://www.linkedin.com/in/tom-martin-banking/ Andy Willmot: https://www.linkedin.com/in/andywillmot/ David Pollington: https://www.linkedin.com/in/pollington/ Hemen Shah: https://www.linkedin.com/in/hemen-shah-cfe-0467a143/ Gautum Hazari: https://www.linkedin.com/in/gautam-hazari/ Tim Bond: https://www.linkedin.com/in/tngbond/ If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables https://techpros.io/virtual-experiences/Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

A must-listen for business leaders and anyone interested in harnessing the power of geographic data to drive strategic decision-making. In this episode, Tim Bond is joined by Mark Wells, Chief Technology Officer at Esri UK, a global leader in geographic information systems (GIS). Mark shares his journey from software engineering to becoming a pioneer in location intelligence, helping organisations across diverse sectors leverage the power of geographic data. Join the conversation as Mark discusses: - The evolution of GIS from traditional mapping to a vital tool for strategic planning and operational efficiency - How GIS integrates with cutting-edge AI and data to enhance enterprise decision-making - Real-world use cases showcasing the transformative potential of location intelligence across industries - The role of GIS in understanding and managing complex spatial data for urban planning, environmental management, and public safety - Esri UK's approach to tailoring GIS solutions to meet the specific needs of different sectors - The future of geospatial technology and the increasing accessibility of GIS through AI and cloud services Key Takeaways: - GIS transcends traditional mapping to become a critical tool for strategic planning and operational efficiency. - The integration of GIS with AI enables advanced analysis and forecasting, proving invaluable in fields like disaster response and urban planning. - Enterprises leverage GIS to integrate and analyse data from diverse sources, facilitating informed decision-making through the spatial visualisation of complex information. - The accessibility of geospatial technology is rapidly increasing, thanks to software-as-a-service platforms and the potential of AI to democratise access. Whether you are a GIS professional or simply interested in how geographic data impacts our daily lives and decisions, this conversation with Mark Wells offers deep insights into the critical role of location intelligence in our modern society. Read the supporting interview article: https://insights.techpros.io/articles/esri-pioneering-location-intelligence-for-data-driven-decision-making Want to learn more? Visit the Esri UK website: https://www.esriuk.com/en-gb/home Connect with Mark Wells on LinkedIn: https://www.linkedin.com/in/mark-wells-28b3b340/ Connect with Tim Bond:⁠ ⁠⁠https://www.linkedin.com/in/tngbond/⁠ If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at ⁠podcasts@techpros.io Find out more about TechPros.io: ⁠https://techpros.io/⁠ Upcoming Events and Roundtables ⁠https://techpros.io/virtual-experiences/⁠ Join our budding podcast community on LinkedIn: ⁠https://www.linkedin.com/company/enterprise-thought-leadership/⁠