Enterprise Thought Leadership Eps.41 | Artificial Intelligence: Orchestrating service excellence - Kit Cox on revolutionising business processes with Enate
A must-listen for: Operations leaders, service providers, and anyone interested in business process transformation and AI implementation.
In this episode, Tim Bond speaks with Kit Cox, Founder and CTO of Enate, about how their platform is helping service providers drive efficiency up by 20%. Kit explains how Enate helps orchestrate work, provide visibility, and leverage AI to transform service delivery whilst promoting consistency rather than standardisation across disparate operations.
Join the conversation as Kit discusses:
- The importance of orchestrating work between resources
- Strategies to achieve 20% operational efficiency gains
- The role of AI in service delivery and how to operationalise it effectively
- The value of a data-driven approach to process improvement
- Insights into successful global implementations and ROI
Key takeaways:
- The three stages of transformation: operationalise, optimise, and automate
- The importance of establishing control before implementing automation
- How Enate's platform can help manage service delivery across multiple countries and languages
Timestamps:
00:31 Guest Introduction: Kit Cox of Enate
01:56 Kit Cox's Background and Career Journey
03:04 Understanding Business Process Orchestration
05:25 The Role of People in Business Transformation
06:15 How Enate Helps Organizations
07:19 Challenges in Business Process Management
13:55 Real-World Success Stories with Enate
20:11 Implementing Enate: A Step-by-Step Guide
28:23 Leveraging AI and Gen AI in Service Delivery
40:50 Engaging with Innate: Tips for Operational Leaders
45:47 Conclusion and Final Thoughts
Want to learn more?
Visit Enate's website: https://www.enate.io/ or https://www.linkedin.com/company/enate/
Connect with Kit Cox on LinkedIn: https://www.linkedin.com/in/kit-cox/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
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