Eps.39 | Customer Experience: Driving Growth Through Experience-Led Strategies with Mikhail Dubov, Co-Founder at Chattermill

A must-listen for: Customer experience leaders, marketing professionals, and business executives looking to drive sustainable growth.

In this episode, Tim Bond speaks with Mikhail Dubov, Co-Founder and CEO of Chattermill, about how their company is revolutionising customer experience intelligence. As organisations face the challenge of extracting actionable insights from unstructured customer feedback, Mikhail explains how Chattermill helps identify key drivers of customer satisfaction and loyalty. Discover their approach to experience-led growth, leveraging AI and machine learning, and creating a customer-centric culture.

Join the conversation as Mikhail discusses:

• The importance of experience-led growth in today's business landscape

• Strategies to analyse and act on unstructured customer feedback data

• The role of AI and machine learning in customer experience intelligence

• Building a customer-centric culture within organisations

• Insights into successful case studies and ROI of experience-led growth

Want to learn more?

Visit Chattermill's website: https://chattermill.com/

Connect with Mikhail Dubov on LinkedIn: https://www.linkedin.com/in/mdubov/

Connect with Tim Bond: https://www.linkedin.com/in/tngbond/

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Timestamps

02:06 Mikhail's Journey to Founding Chattermill

03:38 The Importance of Customer Experience

05:31 How Chattermill Analyzes Customer Feedback

09:54 Implementing Chattermill in Enterprises

27:25 Experience-Led Growth and Its Benefits

41:54 Conclusion and Final Thoughts