Sumit Singh, CEO of Chewy, known for revolutionizing pet retail with stellar customer service, joins former Exos CEO Sarah Robb O’Hagan to discuss the art of cultivating loyalty. They share insights on why genuine human connections trump AI in customer service and how employee satisfaction directly enhances customer experiences. The duo emphasizes transforming everyday moments into extraordinary loyalty opportunities, highlighting the critical link between team engagement and customer commitment for thriving brands.

Reid Hoffman, co-founder of LinkedIn and Graylock partner, shares his insights on the aftermath of Trump's election. He discusses the uncertainty facing Silicon Valley and the economy, emphasizing the need for unity amid challenges. Hoffman reflects on investors' positive stock market response, driven by expected regulatory benefits. He also highlights the importance of aligning the Democratic Party’s pro-business narrative with voter sentiment, and the responsibility of tech leaders to navigate AI challenges while contributing to democratic values.

Join Pinky Cole, the dynamic founder of Slutty Vegan, known for her inventive marketing and brand-building, as she shares insights on capturing consumer attention and competing with industry giants. Philippe Cousteau Jr., the ocean advocate and grandson of Jacques Cousteau, passionately argues for prioritizing ocean preservation over space exploration. He highlights the economic potential of healthy oceans and the urgent need for investment to tackle climate change. Together, they inspire listeners to embrace joy, innovation, and responsibility.

Bill Clinton, the 42nd President of the United States, joins Reid Hoffman to discuss the pressing issues in the upcoming election. He reflects on the current political climate, trust erosion in institutions, and rising polarization. The conversation dives into economic challenges like inflation and housing, and potential solutions through voter accountability. They also analyze the economic impacts of tariffs and emphasize the importance of communication in mobilizing support, touching on legislation, AI, and the future of democracy.

Mustafa Suleyman, CEO of Microsoft AI and author of 'The Coming Wave', argues that artificial intelligence is a new species. He explores the transformative potential of AI, explaining how it can enhance human memory and creativity. Mustafa highlights the importance of emotional intelligence in AI interactions and predicts a shift towards smaller, specialized models that empower innovation. He discusses the exciting opportunities for entrepreneurs in this evolving landscape and emphasizes the need for technology that enhances human values.

Erin Gore, CEO of World Central Kitchen, shares her insights on delivering crucial food relief in Gaza amidst escalating conflict, detailing the emotional toll on her team. Daniel Lubetzky, founder of Kind Snacks and leader of OneVoice Movement, discusses navigating the complexities of the Israeli-Palestinian conflict with a focus on finding common ground. Both urge for compassion and constructive action, highlighting the importance of supportive humanitarian efforts and the need for hope and neutrality in challenging circumstances.

In this engaging discussion, Shan-Lyn Ma, co-founder and co-CEO of Zola, shares her transformational journey in the wedding industry. She reveals how her experiences at Yahoo and Gilt shaped her entrepreneurial spirit. Shan discusses Zola's innovative tools that simplify wedding planning, especially during the pandemic. She also highlights the company's commitment to inclusivity and the expansion into new life stages with Zola Baby. Discover her insights on resilience and adapting to ever-changing customer needs.

Ken Burns, the iconic documentarian known for his deep dives into American history, discusses his upcoming project on Leonardo da Vinci. He highlights da Vinci's unique blend of art and science and its relevance today for modern leaders. Burns shares insights on the challenges of maintaining creative integrity in an AI-influenced world and the importance of diverse narratives in combating misinformation. He also reflects on how history influences contemporary storytelling, urging us to learn from the past.

In this engaging discussion, Scott Galloway, the creator of Prof G Media and NYU business professor, shares his unvarnished insights on various topics. He emphasizes when CEOs should engage in political conversations and the importance of nurturing company culture. Scott also addresses the transformative effect of AI on the workforce and the necessity for businesses to adapt. His perspective on enhancing voting access through technology and the power of literature in personal identity adds a thoughtful dimension to the conversation.

In this engaging discussion, Maryana Iskander, CEO of the Wikimedia Foundation, shares her insights on how Wikipedia is standing strong against AI challenges and misinformation. She highlights the platform's reliance on its dedicated volunteers, emphasizing their critical role amid rising media mistrust. Iskander also discusses the threats posed by authoritarian governments and the importance of maintaining neutrality. Her leadership strategies demonstrate how community engagement and transparency are vital for Wikipedia's future in an evolving digital landscape.