Letting & Estate Agent Podcast

Join Sue Hopson, a compliance specialist with nearly 30 years in the property industry, as she shares crucial insights for selling your estate or letting agency. She emphasizes the importance of solid, signed landlord terms and warns against generic contracts. Sue also discusses common pitfalls in client accounting that can jeopardize your sale. Learn about the risks associated with deposit schemes and the need for thorough documentation and audits to safeguard your agency's future. Don't miss these essential tips for property professionals!

In this discussion, Rob Smith, a senior property executive leading Hunters, Whitegates, and Northwood, dives into the latest trends shaping the UK property market. He highlights a significant rise in new listings and shifts in price reductions, noting an autumn pattern emerging. The duo explores sales dynamics, including the sell-through and fall-through rates, and the operational implications for agents this year. They also discuss rental market trends and the effectiveness of local agents in marketing, offering actionable insights for industry players.

Explore the transformative power of mentorship in the estate agency industry. Jason Bull emphasizes the free opportunity that Agents Together offers for agents to connect and elevate their standards. He shares personal insights on how mentorship fosters clarity, confidence, and accountability. This initiative emerged as a beacon during challenging times, encouraging professionals to break down egos and collaborate for mutual growth. If you've hesitated about mentorship, this discussion might just inspire you to take the leap!

Why are so many estate agents still getting customer service wrong? Andrew Seldon, Managing Director of Belvoir, joins us for a candid chat about one of the property industry’s biggest blind spots: poor client care. We discuss how leadership, culture, and mindset shape performance, why agents often fall short, and what managers and negotiators alike can do to raise standards. From missed opportunities to emotional intelligence, this conversation is about building agencies that truly thrive.

Struggling to stand out in the UK property market? Estate and letting agents, this one’s for you. In this episode, Mark Burgess, CEO of Iceberg Digital, shares how their CRM tracks over five million active buyers, landlords, and investors, revealing the content that truly grabs attention. Discover why Chris Watkin’s content consistently outperforms, the types of content UK audiences engage with, and how you can apply these strategies yourself. Tune in to learn what works, what doesn’t, and how to connect with your audience effectively.

Is the UK Estate Agency Industry Really Being Represented? Rupert Collingwood Speaks Out Are the organisations meant to support estate and letting agents in the UK truly representing your interests? In this interview, Rupert Collingwood, an experienced London estate agency broker, shares his unfiltered views on why groups like Propertymark and the Home Buying and Selling Group often fall short. He explains how these bodies frequently miss the mark by failing to consult agents properly and by offering commentary long after key legislation like rent reform and stamp duty changes have already taken effect. Rupert also highlights the consequences of being sidelined in important discussions, with government decisions steadily eroding transaction volumes and agent incomes. He questions the value of membership organisations today and challenges whether they genuinely stand up for the industry or simply serve their own interests. If you’re an estate or letting agent feeling unheard or concerned about the future of the property market, this episode is for you. Join the conversation and share your thoughts in the comments below!

Why is the UK behind on self employed estate agency, and what needs to change? Jason Bull compares the UK market to Europe and the US, revealing what’s holding Brits back. From fear of financial instability to concerns about “looking stupid,” he explores the mindset shift needed for self employment to thrive. Drawing on experience with one of Europe’s top models, he shares how collaboration and relationship led service are reshaping the industry. Curious about going solo? This episode is for you.

Could you really earn over a quarter of a million pounds a year as a self-employed estate agent in the UK? Adam Day, UK boss of eXp, says yes, but only if you’re prepared to go all in. In this episode, Adam shares the habits, mindset, and strategies that separate top performers from the rest, from content marketing to networking. Expect real names, real numbers, and the crucial factor that makes the difference. Are you ready to level up?

This week, Kristian Stott, a seasoned estate agency professional now focused on technology and AI, joins to dissect the latest UK property market statistics. They discuss how listings jumped to 36.8k, reflecting post-Bank Holiday activity, and how price reductions also increased significantly. Kristian shares insights on sales agreed, with numbers up 6.3% year-to-date. The duo delves into the implications of fall-throughs and evolving rental trends driven by demographics and wage changes, making for a captivating analysis of current market dynamics.

Five compliance mistakes could cost you your agency. In lettings, one slip can mean thousands lost, or even your business. That’s why we’re joined by Sue Hopson, the compliance queen of lettings. With nearly 30 years in property, Sue shares her five must-know tips: safeguarding client funds, avoiding deposit errors, tightening key documents, sticking to processes, and training your team. Listen in to protect your agency, and don’t forget to share your own compliance insights with us.