Notes on Resilience

Send us a textWhat happens when a leader admits they've made a mistake? This vulnerability forms the bedrock of trust in modern organizations. And trust is in critically short supply. The psychological contract between employers and employees has fundamentally fractured, leaving many professionals feeling disposable rather than valued.In this conversation with executive coach Cynthia Pong, we explore how compassionate leadership creates the psychological safety necessary for high-performing teams and the need to invest in measuring and developing compassion as a core competency. We discuss practical metrics for tracking psychological safety (like the number and types of questions team members feel comfortable asking) and examine how organizations can rebuild trust in small, meaningful steps.The stakes couldn't be higher. As Cynthia notes, companies will lose out on A++ talent, who will go to a competitor because the competitor has a better culture. With five generations in today's workplace and values-driven Gen Z employees entering the workforce, compassionate leadership is essential for organizational survival.Cynthia Pong, JD, is an award-winning executive coach and speaker who empowers women of color leaders to advance their careers into positions of power. She is Founder and CEO of Embrace Change, working with a team to provide specialized coaching and training programs for high-performing women of color up to the C-suite. She is the author of the book Don’t Stay in Your Lane: The Career Change Guide for Women of Color.You can learn more about her company on the website or LinkedIn.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textHow does play transform workforce dynamics?Monika Guzek, founder of JoyFlow, challenges conventional workplace wisdom with a refreshing take on organizational resilience. From jumping off a 12-meter waterfall despite her fear of heights to teaching CEOs the power of play, Monica embodies the change-embracing spirit she cultivates in others.We discuss how play helps executives approach complex problems through creativity rather than pure analysis, and the three essential ingredients of resilience: relationships, sunshine, and nutrition. These fundamentals form the backbone of sustainable workplace well-being, yet are frequently overlooked in favor of complicated wellness programs.Your workplace doesn't have to wait for a crisis to prioritize well-being—start building that foundation today. Are you ready to transform how your organization approaches resilience and psychological safety? Monika Guzek is a speaker, coach, consultant, and Founder of JoyFlow: Success through Joy, Diversity & Resilience. She helps leaders and organizations cultivate inclusive, high-performing cultures where resilience, authenticity, and joy fuel success. Her mission is to help leaders break free from burnout, embrace joy, and harness play as a powerful driver of success and resilience —because the best results come when we are happy and fulfilled.Connect with Monika on LinkedIn or explore more resources on building compassionate, resilient teams on her website. Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textWhat happens when your company faces a crisis? For Richard Sheridan, CEO of Menlo Innovations, the answer wasn't found in emergency protocols or contingency plans. It was deeply embedded in the culture of joy his organization had built over decades.When COVID-19 struck and Menlo lost 60% of its revenue, their collaborative in-person work model seemed impossible to maintain. Yet something remarkable happened. While Sheridan momentarily felt like Houdini shackled and thrown to the bottom of an icy river, his team quickly self-organized, experimenting with solutions that would ultimately lead the company to its strongest years ever.The secret? A foundation of joy that's fundamentally different from fleeting happiness. "Joy is seeing over the horizon," Sheridan explains, "and realizing there's satisfaction that comes from fighting the hard fight, even when everything feels stacked against you."In this candid conversation, Rich reveals the five-step framework that guided Menlo's recovery: survive, adapt, sustain, emerge stronger, and thrive again. He shares how vulnerability becomes a leader's greatest strength during crisis, why authenticity can't be faked, and how the question "What do they need as human beings?" transformed difficult situations.Most powerfully, Rich demonstrates how compassionate leadership creates ripple effects far beyond the workplace: If people have better lives at work, they'll be better parents, better spouses, better neighbors and community members.For leaders navigating uncertainty, this conversation offers both practical guidance and profound inspiration. The lesson? Don't wait for a crisis to build a culture of joy. Start today, because relationships and resilience are built over time, not overnight.Richard Sheridan, is the CEO, Chief Storyteller & Tour Guide of Menlo Innovations and author of Joy, Inc. - How We Built a Workplace People Love and Chief Joy Officer – How Great Leaders Elevate Human Energy and Eliminate Fear.Learn more about Menlo Innovations or sign up for a tour on their website and follow Rich on LinkedIn.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textToday's workplace demands whole-person management: Employees no longer check their emotions and personal challenges at the door.Guest Malvika Jethmalani, three-time CHRO and co-founder of Atvis Group, talks about the three-step employee listening strategy that forms the foundation of compassionate leadership: listening to understand pain points, analyzing feedback implications, and taking meaningful action.She shares why many organizations create survey fatigue and erode trust by collecting data without follow-through, and offers practical insights on balancing quantitative methods like engagement surveys with qualitative approaches such as focus groups, as drivers of better business outcomes.We discuss psychological safety as a business imperative, immersion instead of traditional onboarding, and how politically charged topics like return-to-office policies and DEI initiatives require thoughtful leadership approaches that go beyond performative actions.Malvika explains why the rise of AI is actually elevating the importance of human interaction in the workplace. As technical skills become more commoditized through low-code solutions, what she calls power skills – the ability to connect, empathize, and collaborate – are becoming the true differentiators. For HR professionals especially, this technological shift creates an unprecedented opportunity to focus on the truly human aspects of human resources.Malvika Jethmalani is a 3x CHRO and the Co-Founder of Atvis Group – a human capital advisory firm driven by the core belief that to win in the marketplace, businesses must first win in the workplace. You can learn about Malvika's work on the Atvis Group website or on LinkedIn.  And you can learn more about her or contact her via LinkedIn. We are driven by the core belief that to win in the marketplace, Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textBurnout is an occupational phenomenon officially recognized by the World Health Organization.So, what happens when workplace cultures keep us from addressing it directly? Can leaders really create space for authentic conversations about wellbeing?Wellness expert Jasmin Dennis shares a powerful framework for identifying and preventing emotional burnout through compassionate leadership, showing how leaders can address different manifestations of burnout—lack of energy, decreased productivity, workplace detachment—by tackling one manageable slice at a time.We explore what happens when leaders themselves experience burnout and why it's essential that wellness initiatives include everyone from frontline employees to top executives. Jasmine shares how simple phrases like "tell me what's going on" can transform workplace dynamics, and why embedding compassion into organizational systems ensures these values persist through leadership changes.Whether you're a leader struggling with a burned-out team or someone experiencing emotional exhaustion yourself, this episode provides actionable strategies for cultivating environments where well-being is prioritized and compassion drives success. Jasmin Dennis is a seasoned expert in creating and implementing transformative workplace wellness programs. Her efforts focus on preventing burnout, boosting employee morale, and reducing healthcare costs, all while fostering environments where teams thrive.You can learn more about Jasmin on her website or YouTube channel, and you can connect with her on Linkedin.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textWhat does it take to authentically lead with compassion? For Lori Pappas—entrepreneur, humanitarian, and author of "The Magic of Yes"—the answer lies at the intersection of self-awareness, organizational alignment, and redefined success metrics. She shares her journey from successful entrepreneur to humanitarian, revealing how addressing personal trauma enhanced her ability to lead with authentic compassion.We discussed a framework for compassionate leadership built on three pillars: System alignment (ensuring compensation, recognition, and promotion systems reflect compassionate values)Communication (seeking first to understand rather than be understood)Metrics that incorporate human well-being alongside productivity measures."Employees are brilliant," she emphasizes. "The mistake many leaders make is relying only on their management team." This approach not only improved operations but created such profound connections that 30 years later, her former employees still implement and value the leadership principles they learned together.Ready to transform your leadership approach? Discover why Lori believes employee turnover is the greatest risk of non-compassionate leadership, and how building trust—sometimes literally through trust falls in Ethiopian huts—creates the foundation for teams that innovate, adapt, and thrive through any challenge.Connect with Lori at www.loripappas.com or through her Facebook group The Wise Woman Sisterhood. Her book The Magic of Yes: Embrace the Wise Woman Within is available at Bookshop and Barnes & Noble.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a text"If you take care of your people and projects, the clients usually come right along."Executive coach Rob Ott takes us deep into the world of compassionate leadership, drawing from decades of experience building high-performing teams. He reveals how truly people-first organizations achieve remarkable business outcomes while nurturing fulfilling workplace cultures.Rob co-founded a company that became what former employees describe as one of the best places they've ever worked. Through rich examples and reflections, he illustrates how organizations can measure compassion through both qualitative feedback and quantitative metrics like turnover rates and engagement patterns. He also discusses how leadership responds during crisis—those revealing moments when pressure reveals character. He shares invaluable lessons about communication cadence, transparency, and maintaining people-centered approaches even when the metaphorical house is on fire. Whether you're leading teams through uncertainty, building organizational resilience, or simply seeking to create a more humane workplace without sacrificing results, this episode offers practical wisdom for leadership that puts humans first. Rob is the founder of Ott Management Solutions and a consultant and executive leadership coach known for his effective and straightforward coaching style, having mentored and coached employees and executives across many disciplines. The impact Rob strives for extends beyond business success into the career and lives of those he works with. You can find Rob on LinkedIn and learn more about his company on their website.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textEmbrace the transformative power of compassionate leadership in our latest episode with Scott Healy, CEO of Psych Hub. He shares profound insights into why leaders should prioritize empathy, understanding, and trust within their teams. From recognizing the personal struggles of employees to creating an inclusive culture that celebrates diverse perspectives, Scott provides practical strategies for building a supportive environment. Discover how a "no assholes rule" can reshape workplace dynamics and enhance overall morale, leading to better retention rates and innovation. This episode offers a fresh take on leadership that goes beyond traditional metrics, emphasizing the importance of meaningful connections. Join us in this enlightening conversation that challenges conventional views about leadership and inspires you to cultivate a workplace where every team member feels valued and empowered. Scott Healy is a mission-driven leader who has helped build several early-stage businesses into successful companies. He is the CEO of Psych Hub, and was on the founding executive team of Care.com. In his spare time, Scott is an advisor to startup companies and a mentor to young entrepreneurs. Learn more about PsychHub or take the wellbeing assessment. And you can reach Scott on LinkedIn.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textAre you curious about how emotional drivers shape workplace culture and foster connection? Join us in this thought-provoking episode as we engage with Dov Baron to explore the concept of emotional source code and its significant impact on organizational dynamics. We delve into the importance of compassion and understanding and how we approach each other with curiosity rather than preconceived notions, we pave the way for richer interactions and a more harmonious work environment. Dov highlights the rising need for emotional intelligence in leadership, particularly in light of the increasing organizational pressure to cultivate a sense of community. He also addresses the emotional hunger many are currently facing, made more apparent by the pandemic--with work now often deemed the primary community, leaders must navigate the complexities of fostering belonging and support. This episode provides insights and practical strategies for reframing our approach to leadership.Dov Baron is a speaker, facilitator, podcast host, author, and founder of Dov Baron International. He is an expert on creating cultures of belonging. He makes a difference by helping leaders tap into their emotional source code--which is what gives individuals their meaning, drives their actions, and determines results.You can learn more about him in his website www.dovbaron.com, listen to his podcast, The Dov Baron Show wherever you get your podcasts, connect with him on LinkedIn, or email him at dov@dovbaron.com.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

Send us a textWhat happens when a 30-year journey uncovers a hidden self-sabotaging trait that affects every facet of our lives? Join us for an eye-opening conversation with Phil Agrios, a seasoned expert who not only discovered this elusive trait but also developed a method to tackle it head-on. Phil shares his personal transformation and the unexpected path that led him to help thousands overcome barriers to professional success and personal well-being. We explore the impact of fear and self-doubt on our decisions and how these emotions tie into resilience and compassion. Phil offers insights into fostering a workplace culture that prioritizes empathy and employee well-being, arguing that this approach ultimately benefits both individuals and organizations. This episode is a call to action for leaders to integrate compassion, communication, and continuous learning into their strategies for sustaining successful professional relationships.With over 30 years of research and working with thousands of individuals, Dr. Philip Agrios has uncovered a hidden self-sabotaging mechanism, which he named the Inborn Sabotaging Trait, that silently derails both professional success and personal well-being. Drawing from his own struggles with debilitating health issues, financial ruin, and personal loss, Dr. Agrios developed an unparalleled method that not only helps businesses thrive but also restores relationships, improves health, and creates lasting happiness.Connect with Phil on LinkedIn. Or learn more about his work on his website TNOWmethod.com or for business owners, executives, and sales professionals looking for one-on-one support, TNOWmasterclass.com.Go to https://betterhelp.com/resilience or click Notes on Resilience during sign up for 10% off your first month of therapy with my sponsor BetterHelp. Support the show__________ Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity.Please subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor