Last Client of the Day

In this special episode, we shine a light on our co-host Jozlyn Miller as a featured guest. With over 16 years of experience in spa management operations and client care, she dives into why the client experience is your most powerful revenue driver, what today’s clients expect, and how to turn one-time visits into lifelong relationships. Plus, Jozlyn unpacks the early touchpoints businesses often miss, strategies for training your team, and reveals simple changes that can make a major impact for your spa right now. Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

Cameron Hemphill, founder of Growth 99 and host of the Medical Millionaire podcast, shares his insights on achieving medspa success. He emphasizes the importance of tracking KPIs and utilizing tech stacks for scalability. The conversation dives into financial strategies like client financing and flexible payment options that enhance satisfaction. Cameron also discusses emerging trends in the aesthetics industry for 2025, effective patient retention techniques, and the essential balance between artistry and business in medspas.

From starting fresh in cosmetology school in her late 20s to becoming an industry leader, Carla Zuniga’s story is proof that it’s never too late to pursue your passion. As a hairstylist, educator, podcast co-host, and the founder behind Her Power Pins, Carla’s multifaceted journey is rooted in empowerment, creativity, and purpose. In this episode, Carla shares her journey of reinvention, balancing motherhood with entrepreneurship, and manifesting her dream role as the first educator of IIles Formula Haircare. Carla also dives into her best advice for motivating teams, designing education that meets stylists where they are, and setting boundaries. Plus, she shares tips to help salon owners tackle the rest of 2025 with confidence. Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

After encountering countless scams in the medspa industry, Anya Knower, Founder and CEO of The Aesthetics Advantage, reveals what to avoid—and what really works. Discover how to optimize internal processes, improve your marketing, create high-converting events, and think like your patients for lasting success. Plus, learn how to stay ahead with 2025 aesthetic trends. Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

From smarter scheduling to automated confirmations, beauty and wellness businesses are tapping into AI to save time and enhance the client experience. In this roundtable discussion, we’re unpacking what’s working, what’s not, and answering the big question: Is AI the task-relieving assistant businesses have been waiting for, or just another overhyped trend? Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

Please note: this episode includes discussion of domestic abuse, which may be difficult or triggering for some listeners.In this conversation with Leslie Perry, Executive Director of Professional Beauty Association (PBA), she shares how the organization supports, elevates, and unites beauty professionals and emerging talent as the largest and most inclusive trade organization in the industry. Leslie dives into PBA’s latest advocacy work, including efforts around the FICA Tax Tip Credit, combating outdated industry stereotypes, and ways to get involved for career growth. We also spotlight CUT IT OUT, PBA’s powerful initiative that trains industry professionals to recognize the signs of domestic abuse and support those in need with valuable resources, including emergency grants. Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

FACE FOUNDRIÉ founder and CEO Michele Henry joins us to share how her personal struggles with hormonal acne fueled her path to skincare entrepreneurship. We explore what it takes to deliver an unforgettable client experience, how to carve out a clear point of difference in a saturated market, and why accessibility and consistency are her non-negotiables. Michelle also opens up about her path to franchising and the ambitious vision driving FACE FOUNDRIÉ’s national and international expansion. If you’re building a brand or dreaming about it, don’t miss this episode. Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

Welcome (or welcome back) to Last Client of the Day, a weekly podcast featuring top industry experts and entrepreneurs redefining beauty, wellness, and self-care. Tune in for empowering stories, heartfelt conversations, and wrap your day feeling connected, inspired, and ready to do it all over again tomorrow.Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

In this episode of Last Client of the Day, hosts Shanalie, Daniel, Skya, and Jozlyn dive into some of the wildest client horror stories from AITA posts. Join them as they react, share their own experiences, and discuss what they'd do if faced with these shocking situations in the beauty industry.Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...

In this episode, we sit down with two trailblazing entrepreneurs, Holly Tanella of BOHO Alternative Med Spa and Amber Johnson of Facial Lounge, who candidly share the highs and lows of navigating the aesthetics industry. From unforgettable client stories to the challenges of building their businesses, Holly and Amber reveal the realities of their journeys. They also explore the transformative power of collaboration and how fostering a supportive industry can help everyone thrive. Tune in to hear these inspiring leaders share their wisdom, passion, and the valuable lessons they've learned along the way.Last Client of the Day is presented by Boulevard. Follow and support below: https://www.instagram.com/lastclientpod https://www.tiktok.com/@lastclientpod https://www.facebook.com/lastclientpod https://www.youtube.com/@lastclientpod hello@lastclientpod.com Content Strategy & Direction: Shanalie Wijesinghe Creative Producer: Emily BadgleyCreative Direction & Copy: Jake BroselleEdited: Stefanie MaeganSound & Music: Tristan Callaway and Servando "MAXXX" MoquetteS1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" MoquetteCamera Operator: Deborah KimGaffer: Colin ShepardS1 Pick Up Gaffer: Micah GoldfarbHair & Make Up: Z'dra JayeHair & Make Up Assistant: Rhodela CastilloProduction Assistant: Alex Wiggins and Bence TalorS1 Production Assistant: Drea Rodriguez Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. https://www.joinblvd.com/podcast https://www.instagram.com/joinblvd https://www.facebook.com/joinblvd/ https://www.tiktok.com/@joinblvd https://www.linkedin.com/company/boulevard © 2025 Bo...