Performance Matters | A 5 Moments of Need® Podcast Series

As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption. Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star. Listen or download now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this engaging discussion, Sivaram (Siv) Jambunathan, a manufacturing leader renowned for his workflow learning transformation, shares valuable insights on measurement strategies in L&D. He explains how to forecast time-to-proficiency and ROI, and why setting site-specific goals is crucial for maximum impact. Siv details the importance of stakeholder buy-in, utilizing the PDCA cycle for adaptability, and calculating cost-to-competence. His practical advice emphasizes simplicity in measurement while fostering a culture of continuous learning and knowledge sharing.

Ryan Sarpalius, a performance consulting practitioner and instructor, discusses the shift from training-first to performance-first solutions. He emphasizes how true performance consulting focuses on measurable business outcomes rather than just content delivery. Ryan shares compelling stories of organizations benefiting from a performance-first mindset, and the crucial shift in the L&D role from order taker to strategic partner. He also highlights effective methods for reframing training requests and utilizing performance metrics to ensure real impact.

In part two of this three-part series, Con Gottfredson sits down again with Sivaram Jambunathan to dive deeper into the realities of implementing workflow learning in the manufacturing environment. Building on the first episode, Siv shares how his team rolled out a Digital Coach, navigated adoption challenges, and accelerated speed to competency on the production floor. From onboarding new hires to transferring critical knowledge, Siv reveals how a “green path / red path” coaching model transformed safety, confidence, and performance—helping employees feel like they won the day every day. Curious how workflow learning can drive measurable impact in high-stakes, fast-moving industries? Download or listen today.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Dr. Conrad Gottfredson sits down with Sivaram Jambunathan to explore how workflow learning and the 5 Moments of Need® framework are transforming the manufacturing floor. Siv shares his journey from traditional L&D to embedding learning directly into the flow of work, tackling challenges like talent retention, safety, and time-to-competence. Download or listen now to learn how his team leveraged the 5 Moments of Need Summit, leadership buy-in, and the EnABLE methodology to revolutionize workforce performance in a high-stakes environment where learning can’t stop production.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Dr. Aubrey Kurteff, a Learning Solutions Partner at Meta, shares her insights on the company's innovative approach to meeting rapid content demands. She discusses the EnABLE methodology and the concept of Reusable Content Objects (RCOs) to balance speed and instructional quality. Aubrey highlights the shift in Learning and Development roles from content developers to performance consultants, emphasizing the importance of workflow mapping and integrating AI in training. Her perspective offers valuable strategies for creating effective learning in fast-paced environments.

In this engaging discussion, Josh Cavalier, an expert at the intersection of AI and learning and development, shares insights on the evolving role of instructional designers into Human-Machine Performance Analysts. He highlights how generative AI is set to transform workplace learning and the crucial balance required between human expertise and technological advancement. The conversation also dives into the opportunities for L&D to reclaim its influence and the importance of adapting to AI-driven changes in creating impactful educational experiences.

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support. Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting. Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace. With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations. This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey. With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow. We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you want the full report and to participate in future research, tune in to find out how. Whether you’re just getting started with workflow learning or have been leading the charge, this episode is your chance to reflect on where we are—and where we’re headed. Give the episode a listen. Share it with your team. Let’s keep building the future of performance support—together.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact. Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value. If you're ready to shift from training everything to enabling performance where it matters most—this episode is for you. Tune in for a compelling conversation that might just change how you define learning’s value.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved.