Performance Matters | A 5 Moments of Need® Podcast Series The ROI of Workflow Learning: A Manufacturing Leader’s Playbook
Nov 26, 2025
In this engaging discussion, Sivaram (Siv) Jambunathan, a manufacturing leader renowned for his workflow learning transformation, shares valuable insights on measurement strategies in L&D. He explains how to forecast time-to-proficiency and ROI, and why setting site-specific goals is crucial for maximum impact. Siv details the importance of stakeholder buy-in, utilizing the PDCA cycle for adaptability, and calculating cost-to-competence. His practical advice emphasizes simplicity in measurement while fostering a culture of continuous learning and knowledge sharing.
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Forecast Value Before You Start
- Forecast the value you expect before launching any workflow-learning initiative.
- Set a concrete target (e.g., 3x ROI) so stakeholders see clear expected returns early.
Pick High-Impact Pilots
- Identify the highest-impact sites, lines, and audience segments to pilot changes.
- Give each pilot a clear problem statement, owner, and measurable goal before implementation.
Iterate With PDCA
- Use PDCA (Plan-Do-Check-Act) to iterate and adapt as real conditions surface.
- Revisit assumptions quickly and change plans when SMEs, scope, or root problems differ from expectations.