Performance Matters | A 5 Moments of Need® Podcast Series

Dr. Aubrey Kurteff, a Learning Solutions Partner at Meta, shares her insights on the company's innovative approach to meeting rapid content demands. She discusses the EnABLE methodology and the concept of Reusable Content Objects (RCOs) to balance speed and instructional quality. Aubrey highlights the shift in Learning and Development roles from content developers to performance consultants, emphasizing the importance of workflow mapping and integrating AI in training. Her perspective offers valuable strategies for creating effective learning in fast-paced environments.

In this engaging discussion, Josh Cavalier, an expert at the intersection of AI and learning and development, shares insights on the evolving role of instructional designers into Human-Machine Performance Analysts. He highlights how generative AI is set to transform workplace learning and the crucial balance required between human expertise and technological advancement. The conversation also dives into the opportunities for L&D to reclaim its influence and the importance of adapting to AI-driven changes in creating impactful educational experiences.

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support. Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting. Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace. With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations. This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey. With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow. We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you want the full report and to participate in future research, tune in to find out how. Whether you’re just getting started with workflow learning or have been leading the charge, this episode is your chance to reflect on where we are—and where we’re headed. Give the episode a listen. Share it with your team. Let’s keep building the future of performance support—together.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact. Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value. If you're ready to shift from training everything to enabling performance where it matters most—this episode is for you. Tune in for a compelling conversation that might just change how you define learning’s value.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools? In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework. He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work. Tune in to uncover the true role of a Digital Coach, why terminology matters, and how L&D professionals can leverage structured support to drive measurable business impact.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy. This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance. Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with insights on how to become a more strategic partner within your organization. Listen now or download the episode to enjoy anytime!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Conrad Gottfredson, a pioneer in instructional design and the 5 Moments of Need® methodology, shares his expertise in advanced instructional practices. He discusses the importance of agile design, emphasizing iterative planning and minimum viable products for effective training. The conversation highlights strategies for targeted learning and managing workplace change, along with the crucial balance between competencies and tactical skills. Listeners gain insights into innovative workshop formats that prioritize engagement and personalization.

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives.  Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI. Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful results.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this engaging discussion, AI expert Josh Cavalier, with three decades of experience in learning and development, explores the revolutionary impact of AI on industry practices. He emphasizes the urgent necessity for L&D professionals to adapt to new AI technologies like ChatGPT. Josh delves into the challenges of balancing centralized and decentralized L&D functions and the need for a culture of innovation. Additionally, he shares actionable strategies for effectively integrating AI while maintaining essential human connections in the learning process.