Performance Matters | A 5 Moments of Need® Podcast Series

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools? In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework. He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work. Tune in to uncover the true role of a Digital Coach, why terminology matters, and how L&D professionals can leverage structured support to drive measurable business impact.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy. This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance. Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with insights on how to become a more strategic partner within your organization. Listen now or download the episode to enjoy anytime!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Conrad Gottfredson, a pioneer in instructional design and the 5 Moments of Need® methodology, shares his expertise in advanced instructional practices. He discusses the importance of agile design, emphasizing iterative planning and minimum viable products for effective training. The conversation highlights strategies for targeted learning and managing workplace change, along with the crucial balance between competencies and tactical skills. Listeners gain insights into innovative workshop formats that prioritize engagement and personalization.

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives.  Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI. Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful results.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this engaging discussion, AI expert Josh Cavalier, with three decades of experience in learning and development, explores the revolutionary impact of AI on industry practices. He emphasizes the urgent necessity for L&D professionals to adapt to new AI technologies like ChatGPT. Josh delves into the challenges of balancing centralized and decentralized L&D functions and the need for a culture of innovation. Additionally, he shares actionable strategies for effectively integrating AI while maintaining essential human connections in the learning process.

Join Patti P. Phillips, a leading expert in ROI methodology and measurement, as she shares invaluable insights on embedding evaluation into the design process. She explains a comprehensive 12-step ROI framework that aims to align workflow learning with impactful measurements. Discover the importance of clear objectives in training programs and how proactive data collection can transform complexity into clarity. Patti emphasizes that effective evaluation not only improves programs but also positions learning as a strategic investment for organizations.

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.  Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.  Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success. Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions. This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey. Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management. Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework. Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.  Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved.