Performance Matters | A 5 Moments of Need® Podcast Series

Join Patti P. Phillips, a leading expert in ROI methodology and measurement, as she shares invaluable insights on embedding evaluation into the design process. She explains a comprehensive 12-step ROI framework that aims to align workflow learning with impactful measurements. Discover the importance of clear objectives in training programs and how proactive data collection can transform complexity into clarity. Patti emphasizes that effective evaluation not only improves programs but also positions learning as a strategic investment for organizations.

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.  Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.  Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success. Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions. This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey. Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management. Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework. Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.  Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions. Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics. Download or listen now to this thought-provoking discussion that promises to reshape how you approach learning and development in your organization.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.  Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance. Listen to this series kick-off episode for more on the exciting content to come!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions.  Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences. Get caught up on the AI Matters series: AI Innovators in HR: Insights and Strategies Transforming L&D with AI: Markus Bernhardt’s Vision Evolving Strategies: AI-Powered Learning Solutions at Meta Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta’s Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acquisition, and people analytics, with this episode's featured guests. Judy and Kevin also share how leading companies are leveraging AI to enhance their HR practices and how to address common concerns about AI replacing jobs. Listen or download now and be sure to check out Judy's mini toolkit below! We have one episode remaining in the AI Matters series, get caught up now! Transforming L&D with AI: Markus Bernhardt's Vision Evolving Strategies: AI-Powered Learning Solutions at Meta Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta’s Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Judy's Mini Toolkit Webinar, Demos, Courses ·        AI Acumen Collection ·        How Service Now is Building an AI Culture in HR ·        Generative AI Resource list​ Judy’s Favorite AI Experts ·        On LinkedIn, follow Ethan Mollick, Allie Miller, and Conor Grennan (whose GenAI QuickStart Guide is great!) AI Governance ·        World Economic Forum's white paper + toolkit, Human Centred AI for HR​ ·        The U.S. Department of Commerce's 48-page Risk Management Framework​ ·        The White House created an AI bill of rights​   How HR is using AI Read the report Is HR Already Behind in the AI Revolution? Check out i4cp’s List of HR Use Cases ​ The World Economic Forum provides a free AI Procurement in a Box Toolkit