Performance Matters | A 5 Moments of Need® Podcast Series From Order Taker to Strategic Partner: Why L&D Needs Performance Consulting
Oct 7, 2025
Ryan Sarpalius, a performance consulting practitioner and instructor, discusses the shift from training-first to performance-first solutions. He emphasizes how true performance consulting focuses on measurable business outcomes rather than just content delivery. Ryan shares compelling stories of organizations benefiting from a performance-first mindset, and the crucial shift in the L&D role from order taker to strategic partner. He also highlights effective methods for reframing training requests and utilizing performance metrics to ensure real impact.
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Focus On Outcomes Not Content
- Performance consulting shifts focus from delivering content to delivering measurable business outcomes.
- It asks what the real business challenge is before prescribing training.
Lead With Shared Outcomes
- Ask stakeholders for shared outcomes and measure impact, not just training delivery counts.
- Use common business language to align L&D solutions with what leaders care about.
Workflows Determine Performance
- Knowledge and skill alone rarely guarantee workplace performance because workflows and context matter.
- L&D must examine real job workflows to design effective solutions.