Game Changers with Molly Fletcher

In this conversation, Dan Heath, a New York Times bestselling author, dives into how we can create impactful moments for customers and employees. He discusses the accidental nature of defining moments and reveals how we can design memorable experiences through intentional planning. Stories like the Magic Castle Hotel showcase the magic of thoughtful details. Dan also highlights the four elements of peak experiences: elevation, insight, pride, and connection, and how to turn failures into opportunities for connection and purpose.

Dabo Swinney, the dynamic head coach of Clemson football, is known for leading his team to the national championship in 2016 with a culture centered on love and discipline. He shares his insights on prioritizing relationships over talent and the power of personal responsibility stemming from a pivotal faith moment in 1986. Dabo highlights transformation stories of players, the importance of small details, and how fostering a resilient culture has sustained Clemson's success. His coaching philosophy blends compassion with accountability, making him a true game changer in sports leadership.

Patty McCord, former Chief Talent Officer at Netflix and author of "Powerful," discusses the creation of Netflix's renowned culture deck and its impact on workplace dynamics. She emphasizes that high-performance cultures thrive without cumbersome management systems. The conversation dives into the pitfalls of HR practices, the truth about employee motivation, and how radical honesty can transform teams. Patty advocates for flexible, honest feedback loops and views employee turnover as opportunities for growth rather than losses.

Passionate about creating great teams, Patrick Lencioni helps leaders and organizations improve teamwork, clarity and engagement. The founder and president of The Table Group, Patrick is the author of 11 books which have sold over 5 million copies. His work has been featured in Harvard Business Review, Fortune and Inc., and the Wall Street Journal called him "one of the most in demand speakers in America." On this episode, Patrick talks about the five dysfunctions that inhibit teams from reaching their potential. Learn how to build trust, embrace healthy conflict, commit to a goal, hold each other accountable, and get results.

Join seven-time NASCAR Cup Series Champion Jimmie Johnson as he shares insights from his illustrious career. He discusses the importance of team dynamics and mentorship, crediting figures like Jeff Gordon and his father for shaping his journey. Jimmie reveals how triathlon training enhances his mental toughness and outlines his approach to balancing racing commitments with family life. With dreams of an eighth title, he provides a fascinating look at the mindset and preparation that drive his sustained success on the track.

In this engaging talk, Joshua Medcalf, founder of Train to be CLUTCH and author of the bestseller Chop Wood Carry Water, shares his transformative journey from a law school reject to a heart-first leadership advocate. He delves into the contrast between goal-driven and mission-driven mindsets, emphasizing the importance of embracing the growth process. Listeners will learn about self-talk's power, the significance of mentorship, and how to cultivate resilience through personal development. Joshua inspires everyone to pursue their passion with courage.

Jenn Lim is on a mission to change the way people think about work. She is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Zappos CEO Tony Hsieh co-created to inspire passion and purpose in workplaces for a happier world. On this episode, Jenn talks about the science behind happiness, the four components that drive happiness at work, and the reasons why happiness really is good for business.

Timing is everything. So why don't we pay more attention to the "when" decisions in our lives? New York Times bestselling author Daniel Pink shares the research and surprising takeaways from his new book, When: The Scientific Secrets of Perfect Timing. When is the best time to hold a meeting? Should I take a break? When should I go to the gym? Is now the best time to start a new project? Dan answers all these questions and more, revealing how we can systematically make better, smarter decisions about our time.

Wake up! Did you know that more than 80% of our waking time is spent on autopilot? Creativity and innovation guru Chris Baréz-Brown is here to help you break free from this trap. He's helped brands like Nike, Coca-Cola and Sony unleash their creative potential, and now he's bringing his magic to us with his new book, WAKE UP! On this episode, Chris will inspire you to escape autopilot and embrace a more conscious, creative and joyful life.

Ginger Hardage, former Senior VP of Culture & Communications at Southwest Airlines, shares insights from her 25 years fostering the airline's legendary culture. She discusses the core values behind 'The Southwest Way'—servant's heart, fun-loving attitude, and warrior spirit—and their impact on employee engagement and loyalty. Ginger outlines effective hiring practices, the importance of storytelling in embedding values, and how leadership recognition can shape culture. She also highlights organizations to study and pitfalls to avoid for building enduring cultures.