Dan Heath on How To Create Powerful Moments for our Customers and Employees

This book is a collection of essays by David Foster Wallace, published in 1997. The title essay, 'A Supposedly Fun Thing I’ll Never Do Again,' chronicles Wallace’s experience on a seven-night Caribbean luxury cruise, dissecting the indulgences and the hollow promise of pampering. The collection also includes influential essays such as 'E Unibus Pluram,' which examines television’s impact on contemporary literature and the use of irony in American culture. Wallace’s writing is characterized by his wit, extensive use of footnotes, and profound insights into various aspects of American life and culture.

In this book, Paul Barolsky examines the role of wit and humor in Italian Renaissance art, providing insights into the artistic and cultural context of the period. The work delves into how artists of the Renaissance used humor and wit in their creations, reflecting the broader cultural and social attitudes of the time.

In this book, Chip and Dan Heath explore why certain brief experiences can have a profound impact on our lives. They argue that our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. The authors provide practical advice and numerous examples on how to engineer these moments, whether in professional settings, educational environments, or personal life. The book delves into the psychology behind why we remember certain experiences and how we can intentionally create more meaningful moments rather than leaving them to chance.