Designing Memorable Customer Moments

Moments have the power to awaken us, elevate us, and change us, yet many of the defining moments in our lives are the result of accident or luck. In his new book, The Power of Moments, Dan Heath teaches us how we can create more magical moments in our lives. On this episode, we talk about how unlocking the power of moments can transform everything—from customer service to employee experience to our families. Moments matter, and we have the power to create them.