Game Changers with Molly Fletcher

Patty McCord on How Netflix Built A Culture of Freedom and Responsibility

Apr 19, 2018
Patty McCord, former Chief Talent Officer at Netflix and author of "Powerful," discusses the creation of Netflix's renowned culture deck and its impact on workplace dynamics. She emphasizes that high-performance cultures thrive without cumbersome management systems. The conversation dives into the pitfalls of HR practices, the truth about employee motivation, and how radical honesty can transform teams. Patty advocates for flexible, honest feedback loops and views employee turnover as opportunities for growth rather than losses.
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INSIGHT

Tell The Plain Truth About Work

  • Patty McCord urges dropping management-speak and telling the plain truth about work and careers.
  • Honest communication makes employees happier and more in charge of their careers.
ANECDOTE

Survival Mode Revealed What Worked

  • Patty describes a 2001 layoff that forced focus and produced high-performance energy.
  • That survival-mode clarity revealed rules that were getting in the way of results.
ADVICE

Model Behavior And Explain The Why

  • Model the behavior you want and give people context and rationale for decisions.
  • Focus management on outcomes, deliverables, and clearer communication rather than rules.
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