You’ve probably heard that time-honored advice when giving a speech. Tell ’em what you’re going to tell them, tell ’em, tell ’em what you told them. On today’s show, what that’s lousy advice and how you can do better. Here's some advice that many of us have heard when we starting giving presentations or speeches for the first time: “Tell ’em what you’re going to tell ’em, tell ’em, tell ’em what you told ’em.” Four great and interesting speeches, with varying levels of importance: Honoring the dead - The Gettysburg Address by Abraham Lincoln Civil rights - I Have A Dream by Dr. Martin Luther King, Jr. A successful product launch - The iPhone Announcement by Steve Jobs Human personality - The Power of Introverts by Susan Cain Three commonalities that these four very different "pitches" share. They all: Tell a story of the problem Articulate a vision Inspire action Resources you may wish to investigate: The Quick and Easy Way To Effective Speaking* by Dale Carnegie Resonate: Present Visual Stories That Transform Audiences* by Nancy Duarte SPIN Selling by Neil Rackham [affiliate] Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN I respond to a question from Duke about how to set expectations with a larger team. Thank you to Brett Hennie, Bob King, Mohana H, Cliff Lynch, Huzefa Jamali, Tom O’Toole, Daniel Smith, Ales Lizr, Ben Hammond, Rob Flaherty, Les Karpluk, Jodi Rifkin, Julie Weinberg, Pablo Espinar, and Jose Marchand who’ve subscribed to my weekly update this past week. A special thank you to DebB and Jon Watts for your very kind written reviews on iTunes. If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting coachingforleaders.com/itunes or coachingforleaders.com/stitcher What have you seen a presenter do that motivated you to take action?

Many of us struggle with making time to prioritize the things that are most rewarding to us and our careers. On today's show, we tackle the topic of time management through the questions from the community. Plus, responses to questions on additional topics as well. Guest: Bonni Stachowiak 1. Question about leading during a school closing from Jermaine We recommended episode #55 with Carol Taylor on How To Lead In A Crisis. 2. Question about giving feedback from Sue 3. Question about prioritizing emails and voice mail from Matt Dave's task management system: OmniFocus Bonni's task management system: Remember The Milk VIP contacts and flagging on iOS7 for the iPhone and iPad: How To See Important Messages in iOS7 Mail from The Mac Observer Mailbox for iPhone Sanebox.com We recommended episode #109 on Seven Online Tools That Will Help You Do Your Best Work. We recommended episode #119 with David Sparks on How To Get Control Of Your Email. 4. Question about small tasks and large tasks from Catherine 5. Question about hiring the right person for a non-profit Check on episodes #89 and #90, both on StrengthsFinder with Steve Dosier What’s one new practice you’ll start with your time management this week? Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Thank you to Lisa Ward, Lucas Cowles, Jean Flanagan, Jenny Lynn-Garner, Tim Harvey, Mark Reinke, David Marcucci, Meg Fegan, Peter Grenier, Christoffer Christie, Denzel Wong, Andrew Benton, Elena Yakovleva, Jonathan Cousins, Tim Dolan, Jane Olhoff, Anwar Syed, Kimberly Pepr, Gary Roney, Edgar Quinteros, Mohan Krishnapura, Scott Hamilton, Pam Magee, and Shaun Gross who’ve subscribed to my weekly update this past week. Thank you to TCinRI for your very kind written review on iTunes. If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting coachingforleaders.com/itunes or coachingforleaders.com/stitcher What’s one new practice you’ll start with your time management this week?

So you’re in the midst of conflict and frustrated with the other party. What can you do get what you really want? On today’s show, Bonni Stachowiak joins me to discuss the path to get there. Guest: Bonni Stachowiak Bonni and I discussed three steps for getting what you most want out of conflict: Recognize our tendency to focus on ourselves being right and the other party being wrong. Getting clear on the feeling factor: becoming aware of our own feelings and learning to express them accurately to another party Know your short and long-term goal. “Given what has already transpired that you can't change, what do you want to have come out of this situation?” We recommended Difficult Conversations* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

John Corcoran: Smart Business Revolution Key Points Ursula Burns (CEO of Xerox) and her thoughts on work-life balance, as reported by the Wall Street Journal The Storyline Productivity Schedule (used by John) David Allen's Getting Things Done* (both John and Dave use the philosophy of this system) ProductiveFlourishing.com (John uses) OmniFocus (Dave's task management system) Drafts (how Dave captures thoughts throughout the day) 5 Days To Your Best Year Ever (Dave attended this course over the holidays to set his 2014 goals) iCloud calendars (Dave's family uses this to coordinate family scheduling) Boomerang for Gmail (John uses this to delay sending emails) Coaching for Leaders episode #70: How Three Words Can Drive Your Development This Year (Dave's podcast that aired in early 2013 that John and Dave referenced during the show) Book recommendation: Give and Take by Adam Grant* Book recommendation: How To Win Friends and Influence People by Dale Carnegie* Book recommendation: The Secrets of Happy Families by Bruce Feiler* (mentioned by Dave post-interview) Follow Dave's reading on GoodReads.com by visiting CoachingforLeaders.com/goodreads Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

What if you loved starting your work most days? What if you were able to create a workplace where people felt joy? Our guest today leads a place that Inc. Magazine has called, “The most joyful company in America,” and is here to inspire us to do more for the people we lead. Guest: Richard Sheridan Author of the new book Joy, Inc.* CEO, Menlo Innovations Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Episode #125 airing later this month will be an all question and answer show focused on the topic of Time Management. If you have a question relating to time management, please record it for consideration for this episode at this link. Thank you to Juha Ruohola, Mir Ali, Chad Belletete, Donnie Mefford, Simon Cooper, Varun Perla, Sanjay Patel, Craig Strickler, Terry Cao, Melissa Hecht, Hani Alshoulah, Par Hoglund, Reza Ahmadi, Rebecca Mohon, Lynn Schaffer, Teresa Gibson, René Rasmussen, Klaus Feldam, Dick Donovan, Melissa Williams, Sylvia Emery, and Ron Echtenacher who subscribed to my weekly update this past week. What’s one thing you could do today to bring joy into the workplace?

A lot of us fear making mistakes, but mistakes are such an important part of the process in moving forward. Today, you’ll hear why this is important even for (and maybe especially for) the most successful thinkers and doers. Guest: Dr. Mario Livio Author, Brilliant Blunders* Astrophysicist, Space Telescope Science Institute Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Thank you to Bradd Molner, Rob Camann, David Embleton, Paul Johnson, Brendan Van Deusen, Aimee Armstrong, Wendolyne Buckner, Satyanarayanan Kumar, Paul Belsak, Alice Kubíčková, Michael Norwood, Gaudy Rivera, Nicole D’Auteuil, and Randie McAllister for subscribing to my weekly update this past week. Thank you also to Andres Janz for your very kind written review on iTunes. If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting coachingforleaders.com/itunes or coachingforleaders.com/stitcher What's a blunder you've made that later led to a big success?

How do I manage my former peers? Should I get an MBA? What can I do to get my organization to train people? I tackle these and more community questions on today’s show. If you have a question for a future Coaching for Leaders Q&A show, be sure to submit it at coachingforleaders.com/feedback Resources I mentioned for Kyle's question on managing peers vs. being buddies: My appearance on Firefighter Toolbox to discuss How To Motivate and Lead in the Fire Station FirefighterToolbox.com Resources I mentioned for Kirks' question on deferred email: Sanebox.com Mailbox app for iOS devices Halina's question on getting an MBA: How can I apply my passions for coaching and training? [VIDEO] American Society for Training and Development Jennifer's question on how to get the training her organization needs: Leading Change by John Kotter* Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Thank you to Nick Cinotti, Cheikh Ndiaye, Alison Cianciolo, Tricia Brand, Richard Mofet, Jenn Lackie, Jenn Kurthy, Jon K, Cherish Calero, Ted Helmers, Vikey Hogan, Arthur West, Vivek Mehta, Sanjay Mitra, Jen Desko, Keith Flowers, Andrew Magruder, Tucker Carlmark, Soontare Ngamvitroj, Chris Woodhouse, Richard Huntingdale, Ida Benedetto, and Neal Loucks who subscribed to my weekly update this past week.

David Sparks: MacSparky Author of Email* and Paperless Co-Host of the Mac Power Users podcast David and I speak about his new book Email and how we can use more effective workflows and planning to take control of email. You'll find his perspective helpful for considering actions you can take with your email. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

What is the difference between management and leadership? Do you know? Do you care? Today I welcome executive coach Bill Bliss from Bliss & Associates, Inc. to share his wisdom and experience with us about the distinction. After listening to this episode, you'll have a much better understanding of the difference between management and leadership. You'll also discover when to apply each, given the situation. Guest: Bill Bliss Bliss & Associates, Inc. Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Twitter: #CFLshow Managing vs. Leading document Coaching for Leaders episode #120 is an all request show! Record your question at this link. Here's a little something to make you smile: Thank you to Nick Eady, Steve Karum, Lidija Car, Puneet Sharma, Randy Franklin, Ronda McCoy, Saratt Prim, PVS Narayanan, and Bill Bliss who’ve subscribed to my weekly update this past week. Thank you to Mabo Steinert, Chutchapol, and Fran McClure for your very kind written review on iTunes. If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting coachingforleaders.com/itunes or coachingforleaders.com/stitcher

I’ve been getting asked a lot in the past few weeks: OK, how do I delegate effectively? On today’s show, how to delegate work and the seven steps you should follow if you want to get the best results for your team and the organization. I spoke about the broad framework for empowering others back in Episode #53: Get Results From People With Three Simple Steps Broadly, three areas we need to consider in delegation: Planning/expectation setting (what this show and the seven steps below are about) Regular check-in/accountability Consequences The Seven Steps of Delegation: 1. What does success look like? Time = define the deadline and major milestones Cost = staff time, budget, and resources Quality = what the customer (internal or external) expects the work to produce 2. Who is the right person? Who is the best person for the job? What kind of resources do they have? Who do you need to develop? Think succession planning. 3. Communicate expectations Speak in detail to the three areas from step one: Time, cost, and quality. Put it in writing, especially if someone is new or doesn’t have lots of experience. The amount of visibility and complexity of the project indicates how much time you’ll spend here. Error on the side of too much communication, when in doubt. 4. Staff member plans project They need to have ownership over their work. Autonomy is key for engagement. See Daniel Pink's book Drive* for background on why this is critical for engagement. If there’s a way it has to be done, get them the training on how that is done. If not, let them come to you with the plan. 5. Review the project plan Review to see if it meets the three outcomes you established in step #1 and communicated in step #3. If there are major gaps, address those. If there are minor issues, resist the temptation to make the plan better, unless asked. 6. Establish milestones What’s going to make you comfortable as a manager? Factors you will want to consider: size, scope, visibility, and experience level of the person. Your goal is to hit the sweet spot between micro-management and county-club management. No feedback is worse than negative feedback. See episode #79 for a detailed explanation from Michelle Smith from O.C. Tanner on why this is the case. 7. Provide access to resources What budget do they need? Who do they need to be connected with? What internal politics do you need to help them navigate? What equipment, rooms, resources, and lab time are necessary? At the very least, make them aware of gaps, even if you can't address or fund every resource. Download: The Seven Steps You Follow To Delegate Work Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.