Bonni and I tackle questions from the Coaching for Leaders community on staying motivated and many other topics. Guest: Bonni Stachowiak TeachingInHigherEd.com Question from Gabriel [Audio] I recommended episode #144: How We Do Things Around Here To Get Results Question from Torrey: I would like to know if you have a group on book reads or know of any groups I can join to get advice about good reading for leadership? For example which of Peter Drucker's books should I read? Subscribe to Coaching for Leaders weekly update for a reader's guide to the 10 Leadership Books That Will Help You Get Better Results From Others Check out Dave's personal reading library on GoodReeds Dave recommended Leadership and Self-Deception by The Arbinger Institute* Dave and Bonni recommended The Essential Drucker by Peter Drucker* Bonni recommended The Four Agreements by Don Miguel Ruiz* Bonni recommended The Empowered Manager by Peter Block* Bonni recommended Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher* Bonni recommended The Fifth Discipline by Peter Senge* Question from Busakorn: I was wondering if you could advise a great book for selling skills? Bonni recommended Let’s Get Real or Let’s Not Play by Mahan Khalsa and Randy Illig Bonni recommended SPIN Selling by Neil Rackham* Question from Torrey: I would like the partners to be motivated enough to complete their reporting and liquidations with a concern for quality and timing, and not have to constantly ask and remind them. I want them to WANT to complete their reporting and do a good job, but right now they do not seem too concerned about it. How can we motivate them to improve their performance? What's the “why” behind the “what?” On The Folly Of Rewarding A While Hoping For B by Steven Kerr Question from anonymous: I had decided a few weeks ago that my time with my company has expired and it was the moment to move on. I have a second interview coming and while the change scares me, I think it's needed. My health and marriage are affected so change should be good. My reason for leaving is because of people and I cannot figure out a way to deliver the message without sounding whiny. I don't want to burn any bridges at all but I also need to be firm and not allow my boss to convince me to stay. Do you have suggestions? - Bonni recommended Michael Hyatt's podcast on 7 Actions To Take Before You Quit Your Job Question from Armando [Audio] Be intentional about what goes in and surround yourself with people who bring life to you Give yourself grace! Dave recommended episode #85: Ten Ways to Pick Yourself Up When You’re Beaten Down Dave's past article One Interaction That Enhances Performance In The Best Employees might be a helpful idea as well “If you act enthusiastic you’ll be enthusiastic.” -Dale Carnegie Question from Paola: As a very structured person I am quite good organized when it comes to clear and specific tasks. But to be honest I feel kind of lost when I have to do projects or strategic work with no clear way, structure or tasks. Can you provide some ideas on that? - Dave recommended Basecamp for project management - Dave uses and recommends MindNode (Mac*) (iPhone and iPad*) for mind mapping - Bonni’s question to stakeholders: “When this is done, what will success look like?” Feedback Join the conversation: http://coachingforleaders.com/156 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next Q&A show is episode #161 Bonni’s podcast is going strong! If you know a university professor who wants to improve their teaching skills, suggest they check out Teaching in Higher Ed (iTunes) (Stitcher) Chicago area dinner meet-up coming Thursday, September 18th, 6:00-7:30 p.m. Contact me if you are in the Chicago area and interested in attending. Thank you to new weekly update subscribers Steve Evans, Kristy Yeadon,

Mark Allen: Aha Moments In Talent Management Mark Allen is a professor at Pepperdine University and author of The Corporate University Handbook* and The Next Generation of Corporate Universities*. He just released his newest book, Aha Moments in Talent Management*. In this conversation, Mark and Dave discuss practical strategies that you can use to develop talent in your organization. Key Points “Having better people is the best source of competitive advantage, so attracting top talent is a top priority. Be willing to do whatever it takes to bring in top talent. Do not let your own policies prevent you from hiring exceptional people.” -Mark Allen Ask for the rationale for why rules are in place that are preventing talent acquisition “The job of manager requires specific skills and abilities. Promotion should be based on the ability to do the next job, not performance in the current job. Good performance should be rewarded appropriately, but promotion should not be a reward for past performance.” -Mark Allen Check out Google’s Quest to Build A Better Boss to learn more about Project Oxygen. “If you’re going to treat training and development as an investment, then you must be able to demonstrate a return on that investment. That means that every program should be designed to deliver a specific business result and should be held accountable for achieving that result.” -Mark Allen Mark referenced Donald Kirkpatrick’s four levels of evaluation “60-90% of everything that people learn in a training program never gets used on the job.” -Mark Allen “Begin with the end in mind.” -Stephen Covey Ask these two questions when planning your next talent development program: How will this improve at least one key business result? How will you measure it? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Dave Stachowiak: Eight Types of Power A brief word from Power vs. Force* by David Hawkins In 1959, French & Raven identified several types of power in their research: 1. Reward power Giving something of value 2. Expert power Knowledge, competence, and experience 3. Referent power Personality and charisma to influence others 4. Legitimate We have the legitimate right to command given our position in the organization In 1975, Raven & Kruglanski added to the list... 5. Connection power Access to powerful people and organizations 6. Information power Access to information that other parties don’t have In 1989, Liberatore et al. added... 7. Group decision-making power The decisions an entire organization gets behind Finally, in 1991, Yukl & Falbe identified... 8. Persuasive power The ability to influence through logic and dialogue A brief word about force Coercive “power” is also cited in the research This is the force against will - to threaten punishment and deliver penalty Effective leaders have two directives when considering force: 1. Use it only as a last resort 2. To be certain, at least beyond a reasonable doubt, that it’s justified Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bill Bliss, Success In the C-Suite, discusses the myths and stopping points of succession planning. He emphasizes the importance of investing time and money in developing leaders and recommends a multi-faceted approach including mentorship, experiential leadership, and coaching. Backup succession plans are necessary, and legacy leaders should develop interests outside the organization. Leaders must subordinate their pride and ego for organizational success. It's crucial to have a clear vision for the organization's future and identify necessary leadership skills.

What do you want to be doing 5 years from now? It’s the first Monday of the month, and we tackle that question and more on today’s question and answer show. Guest: Bonni Stachowiak Bonni mentioned the This American Life show titled Trends With Benefits, citing a disability story from Hale County, Alabama. Question from Aaron During a one-on-one meeting my boss asked me where I wanted to go in my career, and I didn't have an answer for him. More concerning was that I didn't have an answer for myself. He recommended that I have a five year plan, and he gave me a few ideas to considers. With so many paths - both inside and outside my company - where do I begin? Your 90th birthday party Your ideal day or week What Color Is Your Parachute* by Richard N. Bolles Question from Birger “'After observing O Sensei, the founder of Aikido, sparring with an accomplished fighter, a young student said to the master, 'You never lose your balance. What is your secret?' 'You are wrong,” Ōsensei replied. 'I am constantly losing my balance. My skill lies in my ability to regain it.'” Also see Coaching for Leaders episode #123 with John Corcoran Question from Mike I have started to set expectations and coaching within role, but I am finding it very difficult to get any engagement with anything I do. It feels like I am the outsider and they would quite like to leave it that way. I have looked for quick wins and found a few but again they seems to be disengagement, a different perspective may be good. What your thoughts? Leading Change* by John Kotter Five Dysfunctions of a Team* by Patrick Lencioni Question from Danielle I just started my job and am really excited to hit the ground running with a lot of on-going projects. One theme in particular that is highly important and consistent in my current assignments is the concept of Customer Retention Strategy. I just need to know (1) In your personal/professional experience, have there been any particular practices or techniques you have implemented that have proven successful and (2) are there any resources/materials you may suggest that would prove useful for my research? (e.g. books, articles, videos) Fish!* by Stephen Lundin, Harry Paul, and John Christensen Net Promoter Community Crush It!* by Gary Vaynerchuk The Lean Startup* by Eric Ries Feedback Join the conversation: http://coachingforleaders.com/152 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next Q&A show is episode #156 (September 1st) and the topic is Getting Organized Thank you to Tim Stringer, Mark Schroeder, Andrew Martin, Luke Hamill, Auda Okutani, Andrea Collins, Darren Stehle, Tom Trantow, Elena Dumitrescu, Adi Ramakrishna, Javier Citalan, Mischelle Smoot, Kathleen Fardeen, and David Welch. Receive the 10 Leadership Books That Will Help You Get Better Results From Others, including 2 books that I rely on weekly. You can subscribe at http://coachingforleaders.com/subscribe Thank you to JMW0428 from the US and Eveliina from Finland for the kind review on iTunes. If you'd like to leave a review for this show, please do so on iTunes or Stitcher.

Many of us struggle with being more productive. Here are four steps we can all take to get better results. Guest: Tim Stringer Holistic Productivity Online Courses LearnOmniFocus.com “There’s only two problems in life. Either you don’t know where you’re going or you don’t know the next step.” -Tim Stringer, paraphrasing David Allen Tim recommended Tony Schwartz's book Be Excellent At Anything* Step 1 - Reflection Tim recommends journaling to separate the noise from what’s most important The Day One app* is an excellent resource for this Step 2 - Accepting life as is Step 3 - Focus on one thing A positive shift in one area of life will influence many other areas It’s a lot easier to get early wins by starting with one area first Step 4 - Inspired action Work on a specific action for a 90-day period Think a strategize about your action like it’s already occurred Strategies Name projects the define the objective Due dates only when things are actually due Resources OmniFocus for the Mac* and iPhone* LearnOmniFocus.com Holistic Productivity Courses Holistic Productivity from The Omni Group on Vimeo. Practical action Try journaling for a week Feedback Join the conversation: http://coachingforleaders.com/151 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next Q&A show is episode #152 (next week) and the topic is Career Direction Thank you to Tammy Jackson, Chris Fletcher, Matt Terry, Mike Sadlock, Daniel Acosta, Bruno Mauro, Mark Troxel, Kian Yong Soon, Sophie Hsu, Karlo Nocero, Mike Knipstein, Richard McDermott, Rebecca Johnson, and Michelle Bomberger for subscribing to the weekly update. Receive the 10 Leadership Books That Will Help You Get Better Results From Others, including 2 books that I rely on weekly. You can subscribe at http://coachingforleaders.com/subscribe Thank you to Joshua Rivers for the kind review on iTunes. Check out Creative Studio Academy if you are an online content creator. If you'd like to leave a review for this show, please do so on iTunes or Stitcher.

The three key steps to take after you conduct a survey, with the recent Coaching for Leaders listener survey as our case study. Guest: Bonni Stachowiak 1. Thank people Dave used Surveymonkey.com for the listener survey 2. Share the results Resources for visualizing results Column Five Piktochart Demographics Over 100 people participated 40% have graduate degrees 75% of listeners are managers Of those, 60% have managed five years or more Findings Dave needs to be more concise (introductions and show length) People want to continue to hear more advice for practical action People like and want more Q&A 3. Take action Show length will be 30-40 minutes Advice or practical action at the end of each episode Question and answer show the first Monday of the month (submit your question) Products and services Free online resource library is coming Paid monthly membership with access to weekly training videos will start with a private beta test Email Dave at feedback@coachingforleaders.com if you'd like to be considered for the private beta test Bonni started a podcast! The Teaching In Higher Ed podcast is live on iTunes and Stitcher Practical action Thank someone who has completed something for you that has not yet been thanked Feedback Do you agree with the survey results? Join the conversation: http://coachingforleaders.com/150 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next question and answer show is episode #152 Topic: Career direction Submit your question Thank you to Chris Burniston, Christa Read, Laura Schiesl, Maria Padilla, Brandon Bentley, Guido Arruabarrena, Lili Li, Noa Ronen, and David York for subscribing to the weekly update. Receive the 10 Leadership Books That Will Help You Get Better Results From Others, including 2 books that I rely on weekly. You can subscribe at http://coachingforleaders.com/subscribe

Chris Hadfield: An Astronaut's Guide to Life on Earth Author of the New York Times Bestseller: An Astronaut's Guide to Life on Earth: What Going To Space Taught Me About Ingenuity, Determination, and Being Prepared for Anything* “So many people in life, maybe without even acknowledging it to themselves, let fear dictate a lot of their decision-making.” -Chris Hadfield Some keys to balancing sweating the small stuff and avoiding micromanagement Visualize it going perfectly Visualize failure before it has happened What’s the most likely 10 things to go wrong? Let’s simulate them and figure out how we will react to them Then run the simulation again to find the best plan and change behavior Aim to be a zero Begin by soaking up what’s going on and seeing what’s happening Recognize the necessity to become educated and understand the subtleties of the environment How to be successful at work and have a personal and private life that is successful and balanced Clearly understand what people are trying to accomplish in a family Make nobody’s sense of self worth dependent on anyone else’s identity The good intentions of the day are always often sacrificed on the altar of reality How successful people deal with the “what’s next?” question “If I had ever said to myself that the only part about this job that I like, or that is worthwhile, or that is satisfying -- is spaceflight, then I would have hated my life.” -Chris Hadfield What really matters is what I am doing today Question: How will you define success today? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

David Hutchens: The Storytelling Leaders Leaders often hear about influence through storytelling, but don't know where to start. David Hutchens shares four stories to tell and how to get started. “It’s more important to tell a strategic story, to tell the right story, even if you don’t tell it particularly well.” -David Hutchens The starting point of telling stories is permission Storytelling is a skill that nobody really has to learn since it’s our natural language Leaders needs to give themselves permission to tell a story in their organization The 4 stories leaders need to tell Who we are stories - what it means to be us Think about the stories parents and caregivers told you when you were young about what it was like growing up for them When we do this, we impart information about what we believe and who we are today Every organization and team has an origin story David shared the origin story of General Electric A story from a leader always has a reason for telling it What are the identity and origin stories that you have? Vision stories - the future we desire These stories should be told in present tense language You can tell a story about somebody else that is already doing what it is you envision You might tell a story about someone else if it’s a big jump from where the organization is today Values in action stories - how the espoused values show up in our organization David mentioned Zappos and the stories they create about customer service The stories being told also affect how members of the organization make future choices The right story should reconnect people with why they really care about this work Change and learning stories - the stories about a time we tried something and learned from it This is generally the hardest story to tell Think about the leaders you’ve loved and appreciated the most (the best ones do this well) These stories can build culture and loyalty David shared the failure story of New Coke Here’s the structure: I tried something Here’s the bad result I got Here’s why I got that bad result Here’s how I’m now changing my behavior so I get a better result next time Don’t try to change your voice and be a professional storyteller: talk like you Resources Mentioned GO Team program* Leadership Story Deck* by David Hutchens Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers* by David Hutchens David’s email: David@DavidHutchens.com Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Creativity isn’t the first thing that I hear most leaders wanting to get better at. However, most of us can reap huge rewards by being more creative. On today’s how, why we should care about creativity and how to get better at it. Guest: Todd Henry Author, The Accidental Creative: How To Be Brilliant At A Moment's Notice* “Creativity, at the heart of it, is problem solving.” -Todd Henry “We are creatures of habit and creatures of comfort.” -Todd Henry Focus is a key element of creative work Those who are most effective can define their work very well. Define your work by establishing challenges. “When we start framing up work as problem statements rather than as projects, it completely changes the way that we approach the work itself.” -Todd Henry Hours of work is important element of work and creativity to look at “You’re not being paid for replying to emails quickly. You’re being paid for the value you contribute to the organization.” -Todd Henry Most people don’t make dedicated time to think and process important things. Stimulus makes a big difference in shifting your perspective and tapping into your creativity If you want to have deep thoughts, immerse yourself in the minds of great people. Books are hugs helps to do this, and not just business books. Capture ideas in some way Todd uses notecards to capture his ideas Later, he’ll process which ideas are helpful or actionable Todd has learned to use seasonal rhythms in order to be most effective What’s one action you could take to be more creative? Feedback On this topic: http://coachingforleaders.com/147 Comments, questions, or feedback: http://coachingforleaders.com/feedback (949) 38-LEARN Please take five minutes this week to complete the listener survey Thank you to Zachary Theis, Eduardo Croissier, Terri Brickey, Rudi Doku, Per Asberg, Busakorn Buntongkaew, Mark Myers, Felicia Ojukwu, Steve Kane, Ray Buschur, Rohan Bell, Joel Rogers, Adrian Samms, Ravindra Kuriyan, Lisa Freeny, Oliver Bluche, Luján Facal, and Heidi Merchen for subscribing to the weekly update this past week. Receive the 10 Leadership Books That Will Help You Get Better Results From Others, including 2 books that I rely on weekly. You can subscribe at http://coachingforleaders.com/subscribe